Health Information Exchange Specialist

A company is looking for a Health Information Exchange Support Specialist.

Key Responsibilities

Serve as the first point of contact for patients and providers seeking assistance with MyUofMHealth Patient Portal and related applications

Respond to patient requests for portal activation and manage account deactivations in compliance with regulations

Provide help desk support, educate users on portal benefits, and escalate concerns as needed

Required Qualifications

Associate of Applied Science in Health Information Technology or a relevant field, or equivalent experience

Two years of experience in healthcare information technology or a similar role, including customer support

One year of experience in a high-volume help desk or support position

Experience with electronic medical record applications and knowledge of patient confidentiality regulations

Proficiency in Microsoft Office and ability to work independently or as part of a team