Client Success Manager - State & Local Government (West)

Client Success Manager - State & Local Government (West)

Pega provides innovative technology to the world's most innovative organizations. As a recognized industry leader in strategic business applications, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly, customer-centric. Our Client Success team is an integral part of our rapid growth trajectory, as you will partner with internal and external stakeholders to drive our client's success.

The Customer Success Manager is responsible for maintaining and expanding relationships and providing technical expertise, where applicable, within a set of defined accounts that are of critical importance to Pega. These accounts will also require a high level of program adoption management and leadership.

What You'll Do at Pega :

• Develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization
• Establish a metrics framework to realize and measure business value through use of Pega software, coproduce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance.
• Serve as the account's advocate within Pega, managing escalations quickly and effectively and coordinating with other organizations at Pega to take action on behalf of the customer
• Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action
• Leverage industry and product knowledge to share insights about how customer can maximize license to drive business benefits.
• Collaborate with sales and services to ensure renewals and identify expansion opportunities.

Who You Are :

What You've Accomplished :

Pega Offers You :

Base salary range for this role is 119600 - 182200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share information on benefits, bonus / commission, and other pay components for this role at the relevant recruitment stage.