EngineerMitchell Martin • Austin, TX, United States

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Engineer

Mitchell Martin • Austin, TX, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

Title : Engineer

Location : Austin, TX (Onsite)

Employment Type : Contract - 4 months

Compensation

Pay Range : $23.12-$34.00 per HR

Description

Provide onsite support for laptops and desktops.
Utilize system administration skills to manage devices.
Handle customer interactions effectively.
Focus on reducing defects and improving service quality.
Work collaboratively in a team-oriented environment.
Manage and refresh aged laptops.
Meet service level agreements (SLAs) for ticket resolution.

Key Responsibilities

Assign and configure laptops for users.

Manage software and hardware rollouts.

Install, configure, and troubleshoot end-user workstations.

Collaborate with multiple stakeholders.

Respond to calls and emails regarding technical issues.

Qualifications

Experience in IT Desktop Support.

Strong communication skills for interaction with employees and contractors.

Proven ability to meet SLAs for ticket resolution.

Experience in a global, collaborative environment.

Core Technologies

Ticketing System | System Administration | Laptop / Desktop Support

Contact Information

Amit Junnarkar,AJunnarkar@itmmi.com

Benefits

Learn more about our benefits offerings here ()

EEO Statement

Learn more about our EEO policy here ()

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