Data & Analytics Lead Client Experience

Core Responsibilities :

Work closely with business partners to develop data-driven insights and recommendations to improve the client experience.

Develop and maintain dashboards and reports to track and monitor key performance indicators.

Collaborate with cross-functional teams to develop and implement solutions to improve the client experience.

Use statistical techniques to analyze large and complex datasets.

Analyze customer data to uncover trends and patterns that impact the client experience

Collaborate with cross-functional teams to design and execute experiments that test hypotheses and measure the impact of new initiatives on customer experience and business performance

Communicate insights and recommendations to stakeholders across the organization including senior management to inform decision-making

Stay current with industry trends and emerging technologies related to data analytics customer experience and financial services

Qualifications :

Undergraduate degree in an analytic / quantitative field such as : Data Science Business Analytics Applied Mathematics Statistics Economics or related quantitative field of study or equivalent combination of training and experience.

7 years of relevant work experience

Extraordinary analytical skills coupled with the ability to form hypotheses and draw meaningful insights from disparate data sources. The ability to understand data process it extract value from it visualize it and communicate insights to audiences of various backgrounds including senior management

Demonstrated track record of building strong relationships across technical and non-technical crew

Strong command of advanced data analysis tools and software (Python Tableau preferred) and querying languages (SQL)

Experience working within a cloud-based big data environment (AWS preferred)

Highest standards of accuracy and precision; highly organized

Preferred Qualifications :

A graduate level degree in an analytic / quantitative field such as : Data Science Business Analytics Applied Mathematics Statistics Economics or related quantitative field of study

Experience with advanced statistical and machine-learning methods such as : regression models propensity models segmentation optimization experimental test design time series analysis cohort analysis Bayesian methods decision trees text analysis etc.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Key Skills

Adobe Analytics,Data Analytics,SQL,Attribution Modeling,Power BI,R,Regression Analysis,Data Visualization,Tableau,Data Mining,SAS,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1