Customer Service Representative

Location: Raleigh, NC
Employment Type: Full-Time

We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.

• Greet customers and provide accurate, friendly assistance in person or over the phone

• Answer questions about products, services, policies, and account information

• Help resolve customer concerns and escalate issues when needed

• Process transactions, orders, payments, or account updates (based on company needs)

• Maintain a clean, organized workspace and uphold company service standards

• Document customer interactions in the CRM or system accurately

• Support team members with daily tasks, administrative duties, and customer follow-up

• Contribute to meeting service goals, quality standards, and team performance metrics

• Strong verbal communication and interpersonal skills

• Friendly, patient, and professional demeanor

• Ability to handle customer concerns with problem-solving and empathy

• Basic computer and data-entry skills

• Strong time-management and reliability — consistent attendance is essential

• Prior customer service, retail, call center, or hospitality experience is preferred but not required

• Ability to work a full-time schedule (40 hours per week)

• Competitive pay + bonus structure (if applicable)

• Comprehensive training to set you up for success

• Opportunities for advancement into senior roles

• Supportive, team-oriented environment

This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.