Client Manager

A company is looking for a Service Center Client Manager.

Key Responsibilities

Serve as a strategic partner and advocate for clients, ensuring their goals and service expectations are exceeded

Lead proactive client meetings, analyze root causes, and implement high-impact process improvements

Collaborate with internal teams to enhance training, tools, and resources that empower Service Center teams

Required Qualifications

Bachelor's degree or equivalent experience

2-5 years of client management experience, with proven results leading projects and teams

2-5 years in customer care, service center, or call center environments

Experience in process improvement and benefits administration

Adaptability and the ability to manage multiple priorities in a fast-paced setting