Desktop Support Technician

This position will provide full onsite support (5 days / week in office requirement) for End User computer devices such as laptops / desktops, mobile devices, video conferencing equipment, and printers. The candidate will support VIP employees (White Glove). The role will support incidents, service requests, IT onboarding and offboarding as well as basic IMAC responsibilities. The role will follow Asset management policies and procedures with the deployment, recovery and disposal of assets.

Responsibilities & Deliverables :

Your deliverables will include, but are not limited to, the following :

• Manage Desktops and Laptops running Microsoft Windows and Apple MAC OS using current procedures,
• Manage end user devices with the existing tools supporting printers, desk phones, voice mail, MS Teams, application setup / support, Mobile Devices.
• Provide support to all authorized users who access provided services, Help Desk device and software from any location, troubleshoot remotely using tools and break-fix services as applicable

Provide status and updates on Incidents / Problems at request and according to severity guidelines.

Coordinate Help Desk service-related activities with Level 2 and Level 3 support teams and communicate with the authorized Users as necessary. Status communications on ticket progress with the end-user / requestor to be done and documented in each ticket.

Provide support for all video / audio conference endpoints at all locations. (included vendor maintenance coordination and end user operational support)

All activities in relation with White Glove Services (i.e. open new tickets, follow tickets, ensure the correct tickets closing, etc.) on behalf of the White Glove authorized user is performed by deskside personnel or remote Help Desk support.

Perform asset tracking, inventory management and monthly reporting (asset details, location).

• Additional Skills & Qualifications

2+ years of IT Desktop support experience

Experience supporting both mac / Windows

Experience configuring, installing, maintaining and upgrading computer systems hardware and software

Great customer service

• Job Type & Location

This is a Contract position based out of Lake Mary, FL.

• Pay and Benefits
• The pay range for this position is $19.00 - $26.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type
• This is a fully onsite position in Lake Mary,FL.
• Application Deadline
• This position is anticipated to close on Dec 20, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.