Commercial Assistant / Universal Banker

Job Description

Job Description

Position Summary

This position will have a hybrid function with equal responsibility assigned to servicing our retail clientele and providing support to our Commercial Banking Team. The candidate for this position will need to multitask and stay organized as priorities shift based on our clients demands.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following :

• Reach out to prospective retail and commercial banking customers and establish relationships.
• Assist Commercial Lenders with processing new loan requests and renewals.
• Monitor Commercial future maturities and help procure needed documents.
• Greet customers when they enter the branch and establish a professional, friendly rapport.
• Evaluate customers financial needs, provide banking solutions, and refer them to the appropriate branch officers as needed.
• Clearly explain product and service benefits, requirements and restrictions, changes and other related product information to clients and bank employees.
• Manage customer accounts, including opening and closing accounts and overseeing transactions.
• Provide account services to customers by receiving deposits and loan payments, cashing checks, handling withdrawals, and recording night and mail deposits.
• Maintain cash drawer, TCR, ATM and Vault cash in an accurate manner.
• Comply with bank operations and security procedures by participating in all dual-control functions.
• Maintain confidentiality for customer accounts and bank operations.
• Provide ongoing banking relationship services with existing clients.
• Ensure customer satisfaction and resolve issues with banking products or services.
• Attend seminars and meetings as requested.
• Possess excellent communication skills with Branch Manager, Commercial Lenders, co-workers, and customers.
• Assist in any special projects or other assignments as requested.
• Perform any other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Benefits :

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee could occasionally lift and / or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Must have flexibility to deal with changing work hours and locations as needed. The noise level in the work environment is usually low to moderate.