Service Supervisor - Colleyville, TX

Tom Thumb Store Operations Manager

DUTIES AND RESPONSIBILITIES :

Assists Service Operations Manager with job duties and responsibilities. Champions corporate and division customer service programs to meet or exceed division customer service goals. Assists in directing and supervises front end operations, monitors and directs customer traffic flow, coverage of checkout lanes, cleanliness and appearance of front end sales floor, restrooms, front entry way and parking lot. Assists in maintaining the fresh, full appearance of the checkstand merchandisers. Maintains cleanliness of checkstands ensuring proper signage. Complies with and ensures compliance with Company policies and procedures (i.e., Cash Handling, Employee Purchase, Restricted Product Sale (including alcohol and tobacco), Coupon and Gift Card policies, scan accuracy, supervising minor employees, Product Return Policy, WIC, sanitation, safety, security, grooming and dress code standards, check acceptance, etc.). Reports policy violations to store management. Ensures the accurate operation and function of the Point of Sale system Handles and assists with accountability for cash flow requirements including : safe transactions, issues and pickups, tills, check acceptance and refunds and monitoring cashier funds handling procedures. Works with Scan / FMC Team to ensure scanning file problems are corrected in a timely manner. May perform the following duties including : running totals on all tills, preparing and proofing daily deposit slips, completing all Front End forms. Reports problems to the Service Operations Service Manager to be addressed. Serves as a cashier when needed. Responsible for understanding all aspects of the customer service center and provides services to customers as required. Answers and responds to incoming calls appropriately. Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures. Other necessary and required duties. PHYSICAL AND GENERAL REQUIREMENTS : Possess a thorough knowledge of Front End operations policies and procedures. Requires knowledge of one and two-step math calculations (i.e. addition, subtraction and percent calculations). Friendly, courteous, and maintains composure in dealing with customers, co-workers and vendors as well as having the ability to concentrate and deal with interruptions and customer complaints, etc., and take initiative. Requires good written and verbal communication, leadership skills and professional demeanor. Requires legible handwriting and ability to follow written instructions.