A company is looking for a Technical Implementation Specialist to guide customers through the onboarding process and ensure successful implementation of their services.
Key Responsibilities
Lead onboarding projects from kickoff to go-live, ensuring proactive communication and clear expectations
Translate customer goals into actionable configurations and workflows, simplifying technical concepts for non-technical users
Prepare, map, and validate customer data using CSV / Excel for accurate imports
Required Qualifications
3+ years of full-time experience in SaaS implementation or onboarding
Proven ability to lead customer implementations end-to-end with minimal ramp-up
Strong project management and stakeholder communication skills
Comfort preparing and validating customer data using CSV / Excel
Familiarity with workflow automation tools and experience using AI tools to improve work processes
Implementation Specialist • Long Beach, California, United States