Ticketing Host - Dollywood's HeartSong Lodge & Resort - Part Time Year Round

Ticketing Host - Dollywood's HeartSong Lodge & Resort - Part Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Ticketing Host for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Ticketing Host checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The purpose of the Ticketing Host is to greet Guests and initiate friendly interaction while providing the Guest with a high level of service excellence which exceeds expectations.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions & Responsibilities

• Greets Guests and initiates friendly interaction. Provide Guest excellence which exceeds expectations and answer questions
• Performs defined accounting procedures for ticket sales to include :
• Register opening and closing procedures
• Management of cash funds, deposits, and credit card balancing to ensure all revenue is collected and balanced daily
• Be knowledgeable on all tickets available, must have ability to close the sale
• Utilizes established ticketing system
• Cleans and organizes work area daily to present a professional appearance
• Completes required paperwork in a timely manner

Education and Experience Required

Knowledge, Skills, and Abilities

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.