BDC Representative / Call Center Representative

Job Description

Job Description

Full job description

Earl Stewart Toyota is hiring for important positions in our North Palm Beach Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required.

BDC Call Center Agent - Benefits

Hourly rate, plus bonus!

Family Owned and Operated

Medical, Dental, and Vision Insurance

401K and additional benefits

Accrued Vacation & Sick Time

BDC Customer Care Specialist - Responsibilities

Promote and seek out opportunities to deliver a top-notch customer experience

Work closely with the BDC Manager to schedule appointments

Complete outbound phone calls as assigned by the BDC Manager

Answer inbound phone calls

Stay informed about product updates

Maintain a business casual appearance

BDC Customer Care Specialist - Requirements

5-day work week, rotating weekends

Mathematical skills to calculate figures and amounts such as discounts and pricing

Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments

Clean driving record & valid driver’s license

Great customer service skills & motivation to be successful

Able to multitask

Able to communicate persuasively with customers to set appointments

Excellent computer skills required

Excellent phone presence

Automotive experience helpful but not required

Great communication skills

18+ years of age or older

Why Choose Earl Stewart Toyota?

We don’t just sell cars — we’re building a workplace community based on trust, transparency, and growth. Our team of over 150 employees — from all walks of life — thrives in a culture of mentorship, continuous improvement, and mutual respect.

Whether you're starting fresh or continuing your professional journey, we support you every step of the way.

Apply Today!

If you're looking for a stable, rewarding role in a customer-focused call center, we want to hear from you.