Call Center Rep

Job Description

Job Description

Call Center Rep

Brooklyn, NY

$23-25 Hourly

Overview

We're looking for a warm, capable, and service-oriented Customer Support Specialist to join a growing, tight-knit office team. This is a high-touch, phone-based role where you'll be the first point of contact for clients—providing guidance, resolving inquiries, and ensuring a smooth customer experience. You'll report directly to the department lead and will be part of a 3-person , with the possibility of long-term growth.

This role is ideal for someone who understands what “good service” really means—not just answering calls, but making people feel heard and taken care of.

Key Responsibilities

Answer incoming calls promptly and professionally

Provide thorough, respectful customer support across a range of topics

Manage and respond to support tickets

Escalate issues as needed while maintaining ownership and accountability

Document interactions clearly and track follow-up in the system

Participate in team meetings and contribute to a culture of excellence

What We're Looking For

Prior call center or high-volume customer service experience preferred

• Strong phone presence and ability to stay calm and courteous under pressure

Clear communicator with solid documentation and follow-up habits

Service-first mindset — you care about helping people and solving their problems

Familiarity with support ticket systems is a plus

Must be able to sit at a desk all day and take phone calls consistently

Email resume to : Baila@maiplacement.com