Field Service Manager

Candidates must be great at leading people. This is a leadership role requiring them to inspire the team and get them to buy into all company goals and standards while feeling appreciated, worthy, and that their contributions matter.

Role Overview :

• Lead and inspire a team of Field Service Supervisors to deliver exceptional customer support.
• Develop and implement scalable processes to enhance the efficiency and effectiveness of the aftermarket team.
• Monitor and improve key performance indicators (KPIs) to ensure high-quality service.
• Coordinate scheduling and training to ensure the right technicians are assigned to tasks and are well-prepared.
• Oversee administrative tasks, ensuring thorough documentation and timely submission of reports and expenses.
• Conduct regular warranty reviews and maintain communication with factories to resolve issues and implement preventative measures.
• Ensure compliance with all processes and encourage adherence among team members.
• Develop and utilize CRM and Desk systems to track and monitor support issues.

Qualifications :

Requirements :