Performance Fitter - Cleveland, OH

Performance Fitter

Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer.

Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission!

By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, and World Golf Tour ("WGT"). "Modern Golf" is the dynamic and inclusive ecosystem that includes both on-course and off-course golf.

The Performance Fitter is responsible for conducting product fitting days, facilitating a great customer experience for a product demo and fitting day from start to finish, and building enthusiasm for our Company's products. The role also requires setting up and taking down marketing and product displays at each event.

Incumbent may work an event with the Outside Sales Representative ("OSR") present or independently as directed by the OSR. The Performance Fitter will educate consumers on Callaway Golf and Odyssey products' features, advantages, and benefits at customer-sponsored events. This is a part-time and seasonal position with a varied schedule. Must be available to work scheduled weekdays, including weekends during the golf season in the assigned territory. The typical event day is 5-6 hours on a Saturday or Sunday.

Roles and Responsibilities

Fitting Day Events

• Support the goals of the Customer's event and deliver an outstanding consumer experience.
• Set up and take down all displays and equipment and ensure each event is uniform in setting up per Callaway's Product Fitting protocol and for the fitting process.
• Ensure that fitting carts, tents, wind blades, and table skirts are present, presentable, and up to date at each event.
• Inventory and update Fit Cart.
• Effectively communicate the advantages of the full line of Callaway Golf products to consumers.
• Conduct customer fittings using Callaway's fitting protocol, launch monitor, and other provided tools.
• Run and train on Odyssey Fits Tool and apply selling techniques.
• Provide personalized product specifications to consumers.
• Communicate with OSR about accomplishments and challenges and share and solicit lessons learned from each event.

Technical Competencies (Knowledge, Skills & Abilities)

• Golf knowledge, golf club fitting knowledge, and the use of a launch monitor are preferred.
• Understanding of retail golf business (green grass or off-course) preferred.
• Must be able to present the Callaway product line fully; knowledge of past Callaway products is preferred.
• Able to learn characteristics and to distinguish features and benefits of company products and fitting concepts required.
• Must possess communication skills to present technical ideas and facts to a diverse audience of consumers and customers. Must present information in a manner consistent with Callaway standards.
• Excellent customer service.
• Excellent verbal and written communication skills.
• Able to influence situations and people in a positive manner.
• Demonstrated leadership and professionalism.
• Geographic knowledge of the territory is preferred.
• Must maintain a valid driver's license and proper insurance for the resident state.
• Driver's record must meet authorized driver criteria for the company.

Education and Experience

• High school diploma or GED
• One year of successful retail/golf shop selling experience preferred
• Golf club fitting experience preferred

Physical Requirements (if applicable)

• Ability to lift up to 60 pounds (typically product and equipment)
• Primarily working in an outside environment
• Preferred to have a vehicle large enough to carry 15-20 golf bags and display tents. An SUV or Minivan is preferred
• Frequent travel within the territory and occasional travel to surrounding territories are required.
• Occasional travel outside of territory to events and trade shows.
• May be asked to drive a Company vehicle or pull a Company trailer.

Pay rate - $16.50 per hour

DE&I and EEOC:

Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

If your experience is close to what we're looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.

16.50 - 18.25 - 20.00 USD Hourly