Service Team Manager

Service Team Manager

Position Title : Service Team Manager

Location : West Palm Beach, FL, US

Company : Gulfstream Aerospace Corporation

Position Purpose : The STM manages and is responsible for several aspects of a Service Center visit including safety of personnel, quality of work performed, manpower planning, overall project / schedule management and labor performance. The STM along with the SCC coordinate the various customer communications required over the course of a maintenance visit.

Principle Duties and Responsibilities : Essential Functions :

• Upon aircraft arrival, ensure the work authorization is complete with signature and conduct a thorough debrief with customer representative(s). Manage projects and assign work through team leads.
• Supervise a continuous safety / security program, which includes operation of support equipment, aircraft systems, 6S, general housekeeping and lean manufacturing principles. Ensure that regular established safety / security audits are conducted and discrepancies are addressed.
• Responsible for establishing a safety and quality culture that represents the Gulfstream brand.
• Manage and mentor subordinate personnel; establish employee development and training plans; communicate performance expectations; conduct performance appraisals and make other personnel decisions as required.
• Pre-plan, develop and maintain schedule through aircraft delivery and follow-up.
• Manage workflow to ensure that customer outdates are met. Facilitate status meetings with all departments and shops; update daily reports on status of aircraft and report to Operations Manager.
• Manage and help facilitate the efforts of Engineering, Avionics, Inspection, Interior, Electrical, Product Support and Materials to meet aircraft schedule.
• Ensure that work is performed in accordance with the Repair Station Manual, Corporate policies, Site Operating Procedures, FARs, and all other regulatory mandates.
• Work with the SCC to communicate updates and project plans with the customer and ensure all their concerns are addressed. Conduct thorough work order / invoice reviews with the Service Center Coordinator.
• Lead by example, and ensure established procedures are followed by subordinates carrying out assigned duties. Monitor and control costs, expenses, and other resources to ensure financial performance (meeting or exceeding Service Center financial objectives on all projects). Must be able to meet department goals, influence, and lead individuals in other departments with no direct authority to do so.

Perform other duties as assigned.

Other Requirements :