Warehouse Administrator

Job Title: Warehouse Administrator (3PL Operations)

Position Summary:

The Warehouse Administrator supports daily third-party logistics (3PL) warehouse operations by managing administrative processes, inventory records, and client-specific documentation. This role ensures accurate transaction processing, compliance with service level agreements (SLAs), and effective communication between warehouse operations, transportation partners, and customer accounts in a fast-paced, multi-client environment.

Core Responsibilities

• Maintain accurate inventory, order, and shipment records across multiple client accounts.

• Process inbound and outbound orders, ASN documentation, BOLs, and shipping confirmations in accordance with client requirements.

• Support daily shipping activities using common carriers, integrators, and freight forwarders while meeting client cut-off times.

• Coordinate with operations, transportation, and customer service teams to ensure SLA adherence.

• Track inventory discrepancies, damages, and shortages; escalate and document findings per client SOPs.

• Prepare and distribute client-specific reports including inventory accuracy, shipment status, and throughput metrics.

• Assist with scheduling inbound deliveries and outbound shipments to maximize dock and labor utilization.

• Ensure compliance with company policies, client SOPs, OSHA safety standards, and quality requirements.

• Provide administrative support to warehouse staff including data entry, filing, and operational correspondence.

• Monitor warehouse supplies and administrative materials; coordinate replenishment and maintenance requests.

• Identify administrative process gaps and support continuous improvement initiatives.

• Perform other duties as assigned.

Systems & Tools

• Warehouse Management System (WMS) experience required (e.g., SAP or comparable 3PL WMS)

• RF scanners and barcode systems

• Microsoft Office Suite (Excel reporting, Outlook communication)

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Logistics, Supply Chain, or a related field preferred.

• Minimum of 2 years of experience in a 3PL, warehouse administration, or logistics support role.

• Strong understanding of inventory control, shipping documentation, and warehouse workflows.

• Ability to manage multiple client priorities in a fast-paced, deadline-driven environment.

• Strong organizational, communication, and problem-solving skills.

Preferred Qualifications

• Experience supporting multiple client accounts in a 3PL environment

• Forklift, reach truck, or order picker experience

• Familiarity with client reporting requirements

Key Success Factors

• High attention to detail and data accuracy

• Strong time management and prioritization skills

• Ability to communicate effectively across operations, transportation, and customer teams

• Commitment to safety, quality, and continuous improvement

Forward Air is an Equal Opportunity Employer.

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About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

About the Team