Solar Field Service Technician Miami

Company Description

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners businesses and entrepreneurs to adopt renewable energy through simple scalable and innovative solutions. Operating at the intersection of B2B and D2C we offer software financial products and services that drive real environmental impactwithout compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.

Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development career growth and purpose-driven work. Palmetto offers a comprehensive benefits packageincluding unlimited PTO medical dental and vision coverage paid parental leave retirement plans and moreso you can have it all both personally and professionally. Palmetto prioritizes people planet and profitbacked by a culture that values collaboration impact and balance. Join us in building a brighter cleaner world.

Location

This role will be based in Miami FL.

Summary of Role

Palmetto believes that happy customers are not just those installed quickest but those whose systems provide the value they expect. The Solar Field Service technician role is focused on upholding this promise to our customer and will work with the Services team to ensure that system performance issues are resolved swiftly and professionally.

The Solar Field Service Technician is a utility player who can support Service Installation Job Closeout Permitting / Inspection etc. They are the go-to person to help with ongoing Services needs throughout the 25 year lifespan of a customers solar system helping to build strong lifetime customer relationships.

This role reports directly to the Services Sr. Manager with a dotted line to the local Regional Director or Installation Manager.

Strategic & Tactical

• Provide onsite troubleshooting and repair of solar systems.
• Document visit and complete job close out report.
• Schedule site visits directly with the customer when required.
• Work with local field teams and central scheduling to optimize resolution times.
• Provide feedback to field team leadership driving continuous improvement of Palmettos installation quality and execution.
• Assist with close out of pre-energization issues ensuring customer projects are expertly executed and ready to generate power from Day 1 of permission to operate.
• Provide feedback to Palmettos Customer Experience team working together to ensure Palmettos resolution of system issues provide not just satisfaction but an experience they will brag about to their friends and family.
• Complete other tasks as needed including but not limited to physical site surveys inspections and document collection.
• Be the key Palmetto field representative to deliver great quality experience and performance of all Service and Installation work.
• Effectively communicate with homeowners on arrival times and confirmations on an as-needed basis.

Tactical Responsibilities

Qualifications

Employment is contingent upon the successful completion of a background check.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications merit and business need. We do not discriminate based upon race religion color national origin gender sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or any other status protected under federal state or local law.

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IC

Key Skills

Athletics,English,Fund Management,ABAP,Banking & Finance,Actuary

Employment Type : Full Time

Experience : years

Vacancy : 1