Merchandise Administrator

Merchandise Admin Supporting The Drop Ship Program

At Fanatics Commerce, we're more than just a leader in licensed sports merchandise we're a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ROLE OVERVIEW:

As a Merchandise Admin supporting the Drop Ship program, you serve as a critical connection point between our internal teams and vendor partners. You'll help bring products to life by managing item setup, ensuring data accuracy, and supporting day-to-day operations to keep the Drop Ship business running smoothly. This role combines administrative precision, partner service, and a fan-first mindset to deliver a great experience for both vendors and customers.

HOW YOU WILL MAKE AN IMPACT:

• Act as a primary contact for vendors participating in the Drop Ship program, supporting product setup and daily operations.
• Partner with vendors to prioritize new product introductions and manage item creation in internal systems, including product builds, work orders, and inventory flows.
• Maintain accurate product dataensuring updates to UPCs, site descriptions, costs, and other attributes are completed on time.
• Track and report delivery status daily, sharing updates with vendors to ensure on-time performance and quick issue resolution.
• Lead weekly reporting and coordinate status meetings to keep vendors aligned and informed.
• Monitor customer feedback and flag negatively reviewed items, partnering with vendors to address concerns and improve the fan experience.
• Support special projects and assist the Drop Ship Manager in driving operational improvements.

WHAT YOU BRING TO THE TEAM:

• Detail-oriented mindset with strong organizational skills and a focus on accuracy in product and data management.
• Customer service approach to working with vendorsclear communicator, solution-oriented, and dependable.
• Experience working with merchandising systems and familiarity with product lifecycle processes is a plus.
• Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced digital retail environment.
• Passion for operational excellence and commitment to enhancing both the vendor and fan experience.

At Fanatics, we value transparency and honesty. If you don't meet every single requirement, that's okay we still want to hear from you! We believe in the power of diverse experiences and talents. If you're excited about the role and confident that you can contribute, don't hesitate to apply. We're genuinely interested in how your unique skills and perspective can help us build something amazing together.

WHERE YOU'LL WORK AND WHAT'S REQUIRED:

• Jacksonville, FL or New York, NY
• 13 years of experience in merchandising, eCommerce, retail operations, or administrative support roles
• Strong organizational skills with high attention to detail and accuracy
• Proficiency in Microsoft Excel and comfort working with product management or ERP systems (e.g., Oracle, SAP, PLM tools)
• Clear and professional written and verbal communication skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Problem-solving mindset with a service-first approach to vendor support
• High level of ownership and accountability for day-to-day execution
• Bachelor's degree in Business, Merchandising, or related field preferred but not required

WHAT'S IN IT FOR YOU:

Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you'll be empowered to help shape a culture that celebrates both individual and team successes.

Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we're dedicated to supporting you in all aspects of work and life.

The hourly rate for this position is between $20 and $22 per hour, in compliance with New York's salary transparency requirements. This range reflects the expected compensation based on qualifications, experience, and location.

In addition to the salary, we offer a comprehensive benefits package, including:

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements