Mobile Service Coach

Mobile Service Coach

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of : Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

MSX International is seeking a highly motivated and dynamic Mobile Service Solutions Specialist to join our team. In this role, you will serve as a Dealer Performance Coach, responsible for launching, training, and sustaining Mobile Service Programs across assigned dealerships. You will coach dealership personnel, train technicians, and drive performance improvements to ensure successful mobile service operations and customer satisfaction.

Key Responsibilities

• Act as the subject matter expert and primary contact for Mobile Service operations at assigned dealerships.
• Train dealership technicians on Mobile Service vehicle functionality and operational procedures.
• Facilitate strategic planning sessions and kick-off meetings to develop dealership-specific business plans.
• Ensure timely readiness and launch of Mobile Service vans upon delivery.
• Conduct launch events and align dealership teams on business goals and technician training.
• Plan and execute tailored onsite sustainment visits focused on business development and performance improvement.
• Develop and implement action plans to exceed program goals, emphasizing service process optimization.
• Share best practices and success drivers across the dealer network.
• Monitor and coach dealership Mobile Service personnel to deliver exceptional customer experiences.
• Document visit outcomes and create actionable summaries for stakeholders.

Qualifications

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.