WDVA Office Assistant 3, Full-Time

Office Assistant 3

Join a passionate team dedicated to serving our Veterans! The Spokane Veterans Home is hiring for a detail-oriented Office Assistant 3, with excellent interpersonal tact and experience working with office equipment. Begin or continue your career in State Service to start earning great benefits while performing meaningful work for our Veteran residents and apply today!

At the Washington State Department of Veterans Affairs (WDVA), we are passionate about our mission of "Serving Those Who Served." As a national leader in our advocacy for more than 500,000 Veterans and their family members, we strive to connect them to earned benefits as well as innovative programs focused on their overall health and wellness. In addition, we provide critical community services through a variety of programs, and at our four State Veterans Homes located in Orting, Port Orchard, Spokane, and Walla Walla. These locations provide Medicare and Medicaid nursing home care to Veterans, including, in some instances, their spouses, widows, or Gold Star Families.

As a front-line representative of our facility to internal and external stakeholders, this position assures a positive image of the care we provide for our residents. This is achieved by communicating professionally with outside agencies, resident family members and other healthcare facilities, as well as with internal counterparts, co-workers and other departments. This role requires OA3 to continually coordinate with employees for staffing / scheduling, and with managers for scheduling interviews. As well as ongoing communication with the AA5, DNS, FA1 and AA3 on various project work.

Bring your experience, professionalism, and a smile, and apply today!

Some of what you will be doing includes :

• Greeting visitors and sign visitors in and out. Provides direction and information to visitors.
• Assists outside contractors and temp staff with facility information.
• Assists residents with various needs and redirects residents to appropriate staff for specific requests.
• Under general supervision, independently perform a variety of clerical projects and assignments.
• Verifying agency personnel upon entry in conjunction with staffing schedule.
• Assists with various assigned filing projects as directed by the administrative office.
• Assists with recruitment processes in NEOGOV, scheduling interviews, reference checks
• Answer telephones and take messages or transfer calls as appropriate. Answer questions or refer to the appropriate department or person.
• Assist with scheduling / maintaining staffing for all of the nursing department in the absence of the scheduler or a nurse manager. Contact on-call staff as needed for day-of or next-day coverage.
• Assist with completing reference checks.
• Assists with Cashier duties in the absence of the cashier to include resident requests regarding trust funds. Maintain accurate financial activity files for welfare, and betterment, and resident trust fund accounts for audit trail.
• Provide information as needed for survey and complaint nurses

Required :

Preferred / Desired : Excellent customer service skills. Clear written and verbal customer service skills. Experience with medical terminology and file management.

Special Requirements :

This position is represented by the Washington Federation of State Employees. Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please blackout any personally identifiable data such as social security numbers. For further information, please contact us at

The State of Washington is an equal opportunity employer. Persons with a disability who need assistance in the application process or testing process, or those needing this announcement in an alternative format, may call (360) ###-####. TTY users should first call 711 to access the Washington Relay Service. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

If you have any questions regarding this announcement, program, or the agency, please contact us at