Client Relations Coordinator

JOB TITLE :                      Client Relations Coordinator

LOCATION :                  Sterling Heights, MI, United States of America

WORKING HOURS :       7.30am – 4.30pm, Office Based

A little bit about the role

Are you a well-organized, customer-focused professional with a passion for delivering exceptional service? We're looking for a Client Relations Coordinator to join our dynamic sales team. In this role, you'll play a key part in supporting the team by handling sales administration, responding to customer inquiries, and managing our CRM system. If you're detail-oriented, thrive in a fast-paced environment, and love working with clients, we want to hear from you!

Some of your key responsibilities

• Support the sales team with administration tasks as directed.
• Liaise with customers by phone regarding sales requirements.
• Prepare customised quotes to prospective and existing customers.
• Consistent and detailed use of CRM system to track and manage all sales activities and pipeline opportunities.
• Assist as necessary with regards to delivery / after-sales enquiries.
• Take accountability for all Post Order admin : checking colours, product queries, following up lead time requests, post-delivery calling.
• Data cleansing, inputting data from mail merges.
• Make contact with potential customers through calling, direct mails and email marketing campaigns as directed by the Area Sales Rep.
• Qualify leads and take them to the point of quotation request.
• Research and identify new business opportunities, such as growth areas, trends etc.
• Research and seek out the appropriate contact within an organisation.
• Support the Area Sales Rep with other business development tasks as required.
• Other ad-hoc tasks or projects to support the sales team as directed.

Requirements

Why work for us

Pineapple is a leader in designing and manufacturing innovative furniture solutions for challenging environments. A family run company started in 1975, Pineapple is now a global business with headquarters in Kent (UK) and offices in France, Germany and the USA.

Pineapple still runs by its original ethos of creating mindfully designed furniture that not only works effortlessly and looks great but also helps foster a calm and supportive environment. Join Pineapple and be part of a team that is dedicated to making a difference through quality, innovation, sustainability and exceptional customer care.

Benefits

What we offer you

We are an equal opportunities employer. We welcome applications from all suitably qualified persons.

Agencies we know where you are if we need any support, thank you for your interest in working with Pineapple.