Network Operations Support Technician

Position Overview :

This is a full-performance level role involving applied and developmental technical work in data systems monitoring and maintenance. The technician will be responsible for monitoring and maintaining the State of Alabama’s LAN / WAN networks, which include point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks for both voice and data circuits.

Key Responsibilities :

• Monitor network alarms, alerts, and faults; respond promptly to ensure service reliability and availability.
• Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.
• Analyze State Data Network using reports from network management systems, databases, and spreadsheets to identify and address equipment or service issues.
• Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel.
• Participate in shift work, including weekends and holidays, as part of a 24 / 7 operational support team.
• 2nd shift. 4pm-12am. Shift will be Monday through the following Wednesday. So, a 10-day shift, then 4 days off, 5-day shift 2 days off, then repeat

Skills Required :

Experience Required :

At least 1 year of systems analysis or service desk experience.

Education Required :

High School Diploma or GED.

Preferred Qualifications :

CompTIA Network+ Certification.