Product Manager - Customer Experience (Enrollments & Entitlements)

Product Manager - Customer Experience (Enrollments & Entitlements)

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Job Description Summary :

Responsible for executing the strategy of the product umbrella as outlined by the Lead Product Manager, Head of Product Management and Product Executive for the umbrella. Responsible for Product Management Lifecycle activities in partnership with the Senior Product Manager such as defining the target client segment market and evaluating industry trends and uncovering opportunities, perform launches and post launch assessments / recommendations. The product manager will also be responsible for performing regular maintenance of product materials, maintaining product inventory and key metrics Support new product introduction by creating the risk analysis. Provide sales support through client / prospect pitches and RFP response and review.

Major Duties :

• Support discovery and innovation by creating client personas and evaluating competitors
• Assist in new product planning activities by deriving forecasts, composing product requirements and establishing future metrics
• Display a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity
• Support new product introduction by creating the risk analysis
• Track customer satisfaction, evaluate metrics and KPIs, gauge channel performance, conduct post product launch audits
• Provide sales support through RFP response and review
• Monitor capital and expenses and rate card alignment across regions
• As subject area expert, provides comprehensive, in-depth consulting and leadership to team and partners at a high technical level
• Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities

Knowledge :

Experience :

Salary Range : $88,900 - 151,100 USD

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us.

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.