Team Assistant

Team Assistant

The Team Assistant is responsible for providing clerical and administrative support necessary to assure delivery of clinical care for the patient and staff of a given interdisciplinary group, coordination of the paper flow from the teams in the group, data entry of documentation and communication with patients, physicians, and staff. Serves as critical link in receiving and triaging team phone calls. Performs other appropriate duties as assigned.

Primary Job Duties

1. Organizes and coordinates activities of the clinical team.

2. Works professionally and efficiently to maintain team communication.

3. Organizes and performs work effectively and efficiently.

4. Maintains and promotes customer satisfaction.

5. Effectively demonstrates the mission, vision and values of the Agency on a daily basis.

Quality of Work

1.0 40% Quality of Work :

• Accepts referrals from intake and assigns case manager (RN or PT).
• Completes the scheduling for professional and paraprofessional staff on an on-going basis (at weekly meetings as needed).
• Assigns patients to the appropriate interdisciplinary team members.
• Tracks and reviews field staff daily schedules.
• Establishes and maintains on-call schedule at direction of Clinical Manager.
• Maintains time-off calendar for the team as approved by the Clinical Manager.
• Assists with preparation of weekend work.

1.2 20% Works professionally and efficiently to maintain team communication as evidenced by :

Productivity / Use of Time

2.1 30% Organizes and performs work effectively and efficiently as evidenced by :

2.2 10% Maintains and adjusts schedule to enhance team performance as evidenced by :

Team Work, Mission, Vision, Values

3.1 20% Demonstrates positive interpersonal relations in dealing with all members of the team (i.e. co-workers, supervisors, physicians, etc.) as evidenced by :

Job Specifications

1. Education : High school graduation. Medical Terminology, computer training.

2. Licensure / Certifications : None.

3. Experience : Two years work experience in an office setting, medical office setting preferred, computer knowledge, word processing.

4. Essential Technical / Motor Skills : Working knowledge of Microsoft Word, Excel, E-mail, command of English and grammar functions. Strength in medical terminology preferred.

5. Interpersonal Skills : Excellent interpersonal skills required. Teamwork and communication skills essential. Demonstrates excellent customer service skills.

6. Essential Physical Requirements : Long periods of sitting for phone and data entry, walking, lifting and carrying files, reaching.

7. Essential Mental Abilities : Must be able to prioritize. Must possess good organizational skills. Ability to concentrate with large volumes of phone calls, good judgement, ability to follow procedures, ability to work independently and with interruptions.

8. Exposure to Hazards : Office environment, toner for office machines, high pitch of printers. Long periods of phone work, which may include headset.

9. Other - Hours of Work : 40 hour week, Monday - Friday. Overtime may be required during peak workloads or increase in volume.