District Manager / Area Coach

District Manager / Area Coach

The Area Coach provides leadership and supervision for Restaurant Leaders across 5 to 8 restaurants in an area, aiming to achieve top quartile operating metrics and exceed annual operating plans. Key responsibilities include coaching teams to uphold brand standards, ensuring high guest service and margin targets, and maintaining food safety and facility standards. The role involves managing limited capital budgets for facility needs, introducing new products, and developing management teams. A hands-on, field-based position, the Area Coach may directly train managers, address customer service issues, and model restaurant skills. Availability during business hours is essential. The Area Coach also fosters a company culture aligned with core values and mission, ensuring operational excellence and team satisfaction.

Responsibilities Include :

• Find, hire, train, and retain the best RGMs, Assistant General Managers, and Shift Managers
• Personally conduct orientation to set up new managers up for success
• Build a deep bench of talented restaurant leaders through consistent use of reviews, one-on-ones, and Career Development Plans ("CDPs")
• Impart skills every day to grow sustainable performance and develop a coaching and learning culture within their area
• Plan restaurant visits with a purpose in order to build people capability resulting in positive traction for the team and restaurant
• Provide regular feedback to the RGM through period 1 on 1s
• Consistently address performance issues in a timely manner with both HR and their Market Leader
• Model Mission & Core Values, especially when in restaurants
• Understand how guests are viewing area restaurants through scheduled visits and detailed analysis of Brand Standards (CORE) and guest satisfaction (OSAT)
• Master all operating standards and systems to provide coaching excellence to RGMs to ensure that each restaurant consistently delivers delight to every guest
• Work with RGMs to identify and develop strategies and action plans to address opportunities
• Lead product and program rollouts with RGMs to ensure success
• Participate in period rallies, training classes, and other company events
• Understand restaurant trade areas and competitors with the goal of being Best On Block
• Timely address guest complaints and PRCs within 48 hours by resolving with delight
• Lead by example with a positive and enthusiastic attitude with co-workers, subordinates, and guests
• Successfully execute the company morning success routines to ensure RGM continuous improvement and engagement around financial & operational excellence
• Analyze the financial performance of each restaurant and understand trends (daily, weekly, period, quarter, and YTD)
• Conduct Period Business Reviews, discussing operational metrics, bench planning, and P&Ls in order to drive sales and maximize profitability
• Conduct quarterly Role Scorecard reviews with RGMs in order to drive company strategic pillars
• Provide ongoing constructive and complimentary feedback to the RGM, AGM, Shifts, and Team Members

Required Skills, Knowledge and Abilities :

Other Attributes :

Physical Demands : Standard office work environment. The physical demands for this position are sits, stands, bends, lifts and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation. The duties of this position may change from time to time. Alvarado Restaurant Nation reserves the right to add or delete duties and responsibilities at the discretion of Alvarado Restaurant Nation. This position is descriptive and is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Alvarado Restaurant Nation is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation.