Enterprise Customer Success Manager

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities

Strategically guide customers to maximize adoption of the platform, aligning it with their sales and performance goals

Lead onboarding and expansion projects, coordinating across stakeholders for clarity and accountability

Serve as the primary voice of the customer, advocating for their needs and feedback internally

Required Qualifications

5+ years of Customer Success experience in B2B SaaS, focusing on enterprise accounts

Demonstrated success in driving customer adoption, health, and retention at scale

Strong project management and consultative skills

Familiarity with Salesforce and other sales automation tools

Knowledge of sales processes such as pipeline and forecasting is a plus