Loan Processing Manager

Loan Processing Manager

Location : TX - Dallas / Irving

What You'll Do :

As the Loan Processing Manager you'll be responsible for managing a team of Loan Processors and Loan processor assistants. You'll possess strong knowledge of mortgage lending industry laws and regulations. You'll have a proven track record in managing and motivating in an active fast-paced pipeline along with experience in nationwide lending within a centralized sales and operations consumer-direct / retail environment.

Maintain a thorough knowledge of the incoming pipeline, as well as all files currently in the pipeline, to ensure progress is made on each file daily. Train and update processing staff on all operational policies and procedures and investor guidelines. Assist processing staff and Sales Managers in resolving complex processing situations involving investor guidelines, processing systems, and internal procedures. Monitor processing workflows to identify and implement enhancements or changes as needed.

Hold processing staff accountable for their individual pipelines and file flow timelines. Monitor, review, and coach team members regarding individual performance. Monitor pipeline and projections to ensure proper staffing levels to meet production needs. Monitor and ensure regulatory compliance for all team members.

Communicate with the team regarding internal and external changes. Ensure that all team members are effectively communicating with appropriate parties. Interact effectively with operational areas and their management. Follow up with teams regarding inactive loans and data integrity.

Assist in the evaluation of efficient workflow processes. Monitor and ensure professional, courteous, and effective communications between staff and borrowers, along with other internal departments, and external third parties. Manage daily, weekly, monthly reports on team performance and drive performance scorecard system that improves productivity and accuracy.

Lead and develop a team : responsible for hiring, coaching, performance management, training and development.

What You'll Need :

7+ years of related experience in Mortgage Processing, Mortgage Operations Team Leader, Mortgage Processing Manager, or similar field.

High school diploma required.

Previous leadership experience required.

Intermediate to advanced knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and / or other residential mortgage products and services.

Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.

Intermediate to advanced knowledge of residential mortgage industry operations in Correspondent or Retail Lending, including sales, operations, capital markets and / or other residential mortgage products and services.

Intermediate to advanced experience in using mortgage-related LOS systems, e.g. Encompass, including telephone and other CRM-related systems.

Intermediate speaking and writing communication skills.

Benefits You'll Love :

We offer all the important things you'd want like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the Company :

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and / or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.