AccessRide ManagerDavidson Transit Organi • Madison, TN, US
AccessRide Manager
Davidson Transit Organi • Madison, TN, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.part_time]
[job_card.job_description]Review and address customer and operator complaints in a timely and effective manner. Monitor daily performance of contracted service providers to ensure compliance with contractual standards. Adjust Access service blocks in conjunction with the bi-annual mark-up to maximize efficiency and manage costs. Lead efforts to continuously improve service delivery through internal innovation and vendor collaboration. Operational Coordination Ensure accuracy and completeness of information transmitted via onboard technology. Collaborate with I.T. and Maintenance to ensure vehicle readiness and functional onboard systems. Partner with I.T. to ensure customer-facing software (e.g., scheduling portals, IVR) functions reliably and efficiently. Design and implement innovative services and programs to enhance customer satisfaction while maintaining cost control. Staff Management Approve or deny payroll and leave requests for direct reports. Collaborate with team leads to create weekly staff schedules, ensuring adequate shift coverage and flexibility for emergencies. Stakeholder Communication Part-Time Operator Program Ensure adherence to all WeGo operational standards and policies by part-time staff. Associate’s Degree or higher required. Minimum of three (3) years of experience in public transit. Paratransit and Supervisory experience preferred Strong ability to interpret maps, navigate operational instructions, and manage multiple tasks. Excellent interpersonal, communication, and problem-solving skills. Demonstrated ability to work independently with limited supervision. Proficiency in Microsoft Office, including advanced Excel skills, is strongly preferred. Must gain proficiency in scheduling and dispatch software (e.g., Trapeze PASS or equivalent) within a reasonable timeframe.
Job Description
Job Description
Job Description
Title : Access Manager
Department : Mobility Services
Reports to : Director of Mobility Services
FLSA Classification : Exempt
DTO is an Equal Opportunity Employer
Purpose
The Access Manager is responsible for overseeing all aspects of the Access Division within the Mobility Services Department. This includes ensuring compliance with WeGo policies, ADA requirements, APAC recommendations, and labor agreements. The Manager supervises dispatchers, schedulers, and operations supervisors and ensures high-quality service delivery through strategic coordination, resource management, and process improvement. This role also serves as a key liaison across departments to enhance the customer experience and operational efficiency.
Essential Job Functions
- Performance & Service Quality
Analyze and refine operational procedures to improve on-time performance, trip productivity, and overall service quality.
Develop, implement, and enforce standard operating procedures for scheduling and dispatching.
Provide training, coaching, and performance management for direct reports, including leads and supervisors.
Represent the Access Division at internal meetings and external forums, including presenting updates to the Access Policy Advisory Committee (APAC).
Oversee recruitment, onboarding, and training of part-time operators in coordination with HR and Training.
Requirements
Additional Roles and Responsibilities
To be determined based on departmental needs; may include special projects, emergency planning, service audits, etc.
[job_alerts.create_a_job]
Manager • Madison, TN, US
[internal_linking.similar_jobs]
RN Labor and Delivery for a travel nursing job in Hermitage, Tennessee.Job Description & Requirements.GetMed Staffing is searching for a strong L&D RN to assist our traveler-friendly client...[show_more]
Relativity's Account Services team within the Relativity Success team, ensures each customer or partner account for Relativity's business has a group of dedicated individuals to manage the account ...[show_more]
Sushi-san Nashville is hiring people to join their Opening Team as RUNNER STAFF!.Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness.Paid Vacation for Qualif...[show_more]
Join Healthcare Services Group (HCSG) as a Floor Tech, where you will play a vital role in maintaining the cleanliness and appearance of floors in a long-term care facility.At HCSG, we are passiona...[show_more]
Access Healthcare is seeking a travel nurse RN Case Management for a travel nursing job in Nashville, Tennessee.Job Description & Requirements.
Access Healthcare Job ID #73280580.Pay package is ...[show_more]
Monday through Friday, 8 : 00 AM - 5 : 00 PM.Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward.
to innovate and advance all aspects ...[show_more]
WHEN YOU WORK FOR US, WE WORK FOR YOU.Travel Stepdown RN Weekly Gross Pay : $1600.Location : Hermitage, TN, United States Start date : 1 / 12 / 2026 Assignment length : 13 Weeks Minimum years of relevant e...[show_more]
Anders Group is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Hermitage, Tennessee.Job Description & Requirements.
Pay package is based on 12 hour shifts and 36 hours ...[show_more]
Personal Training Manager (PTM) – Lead, Inspire, and Grow!.Anytime Fitness locations in the US with over 250+ locations and growing! We are dedicated to fostering a motivating, high-ener...[show_more]
Presidio, Where Teamwork and Innovation Shape the Future.AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next...[show_more]
Unlock Your Career Potential in Traffic Safety with AWP Safety – America’s Leading Traffic Management Company!.AWP Safety is on the lookout for motivated individuals to embark on a rewa...[show_more]
We know these are some of the things people look for in a job.If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a ca...[show_more]
We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry.Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in ...[show_more]
We are seeking an experienced Licensed Tennessee Blaster to join our heavy civil construction team.This role is critical in executing safe and efficient blasting operations for roadways, bridges, u...[show_more]
Inclusion, Creative Excellence, Innovation, Collaboration, Purposeful Service.The Security & Safety Manager maintains and provides security operations for the safety of all employees, guests, p...[show_more]
Why Join TruFit Athletic Clubs?.Competitive Compensation & Benefits : Including healthcare coverage for all teammates, 401(k) plans, and more.
Career Growth Opportunities : From front-line roles t...[show_more])
Luna Wireless, an Authorized T-Mobile Retailer!.Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US!.
Seeking candidates with a hustle and ambition for unlimited potential.If...[show_more]
AllSouth Appliance has a great opportunity for a dynamic and experienced leader.We are seeking a true difference maker to head up our Nashville location and lead our team of sales and final mile pr...[show_more]
Travel Labor & Delivery / NICU RN
GetMed Staffing, Inc. • Hermitage, TN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Program Manager, Migrations
Relativity • Nashville, TN, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Runner
Sushi-San - Nashville • Nashville, TN, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Floor Tech
Healthcare Services Group, Inc. • Franklin, KY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Travel RN Case Manager
Access Healthcare • Nashville, TN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Client Project Manager 3
Pace Analytical Services • Mount Juliet, TN, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel Stepdown RN
Titan Medical Group • Hermitage, TN, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Travel Labor & Delivery / NICU RN
Anders Group • Hermitage, TN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Anytime Fitness Personal Training Manager
Anytime Fitness - Franklin, KY • Franklin, KY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
AWS FIS Account Manager (Nashville, Austin, Dallas, New York, Boston, or Atlanta)
Presidio Networked Solutions, LLC • Brentwood, TN, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Traffic Control Flagger
AWP Safety • Goodlettsville, TN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Digital Warrior Experience Manager
Wounded Warrior Project • Nashville, TN, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Route Relief Utility Driver
Alsco Inc • Nashville, TN, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Licensed Blaster
Jones Bros. Contractors, LLC • Mount Juliet, TN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Security & Safety Manager
Tennessee Performing Arts Center Management Corp • Nashville, TN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Assistant Fitness Manager
TruFit Athletic Clubs • Madison, TN, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
T Mobile Authorized Retailer Sales Associate
Luna Wireless, An Authorized T-Mobile Retailer (Central) • Franklin, KY, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Market Manager / Showroom Manager
AllSouth Appliance Group Inc. • Nashville, TN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]