Retail Store Manager

The Retail Store Manager is responsible for maintaining our ‘team member first’ culture and for establishing and maintaining excellent customer service.  This position oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resource management, and managing operating costs and shrinkage.  This position will report to our NORTH VERNON, IN store location.

Essential Functions :

• Embody the GHC culture of treating our team members as our #1 priority.
• Greet and assist customers in a positive, approachable manner.
• Answer questions and resolve customer concerns.
• Maintain a positive presence in the store by providing excellent customer service.
• Hold team members accountable for providing exceptional customer service.
• Give team members the support and guidance they need.
• Conduct one on one coaching sessions and meetings as needed with team members.
• Coach team members individually, with expectations and follow up.
• Ensure a safe working environment.
• Maintain situational awareness, identify and rectify any safety issues or violations of law or company policy.
• Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.
• Control shrink, expenses, and payroll.
• Payroll should be analyzed weekly and controlled to a point to maximize profitability, while maintaining proper staffing levels to ensure exceptional customer service.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked.
• Monitor inventory levels, and adjust as necessary to optimize turns.
• Review department / store trends and recommend and initiate changes for maximizing goals and objectives.
• Conduct store walks, department walks and yard walks.  Go over issues found with department head and follow up to see that issues are corrected.
• Continually evaluate and react to performance issues.
• Actively recruit candidates as needed.
• Train and develop team members in all aspects of the business; direct and monitor training and development for all store personnel.
• Conduct performance evaluations on team members at 90 days, annually and as needed.
• Conduct regular store meetings to convey important messages to team.
• Work with Operations Manager on loss prevention efforts.
• Work with merchandiser and store management to maintain promotional and permanent displays.
• Uphold safety standards and help administer safety training.
• Follow all company policies and procedures.
• Other duties as assigned.

Work Competencies :

Supervisory Responsibility :

Physical Requirements :

Position Type and Expected Hours of Work :

Required Education and Experience :

Benefits Offered :