Lot Auditor - Norfolk VA

Parking Lot Attendant / Lot Auditor

The Parking Lot Attendant helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions.

To deliver great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations.

Ticketing & Payments : Issue tickets, handle payments accurately, and track money and paperwork responsibly.

Reporting & Documentation : Complete shift logs, track tickets and revenue, and document parking activity.

Administrative Support : Label keys, record vehicle details, and maintain organized records of parked cars.

Security & Compliance : Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.

Lot Maintenance : Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.

Customer Service : Help guests with payments and parking questions while maintaining a friendly, helpful attitude.

Teamwork & Communication : Use radios appropriately, stay in contact with the team, and support a positive work environment.

Professionalism & Attendance : Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.

Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.

To succeed in this role, team members must be able to perform each essential duty effectively. Reasonable accommodations may be made for individuals with disabilities.

High school diploma or GED required. Customer service experience is preferred. A positive, helpful attitude is a must.

A valid driver's license and reliable transportation are required. Must maintain a clean motor vehicle record (no more than three moving violations in the past three years). Must pass and maintain a clean background check. No special certifications required.

Ability to stand, walk, and lift up to 50 lbs. for long periods. Comfortable working in both indoor and outdoor environments, in all types of weather. Must maintain a clean, professional appearance and follow uniform and grooming standards. Schedule flexibility is importantnights, weekends, and holidays may be required.

Team members may work in active parking facilities and must be alert to their surroundings, including moving vehicles and changing weather conditions.

Strong communication skills, including active listening and a polite, professional tone. Ability to handle guest interactions with care, patience, and attention to detail. Team-oriented and able to collaborate with coworkers, supervisors, and clients.

Team members may need to use a personal cell phone for work-related communications or to access mobile apps. Reimbursement will follow company policy when applicable.

PMC is a national leader in hospitality-based parking services, headquartered in Nashville, Tennessee. Our services include valet and self-parking management, shuttle transportation, event parking, and bell / porter services.

We proudly serve hotels, resorts, residential communities, healthcare facilities, and event venues across the country. Known for our guest-first approach, we work as an extension of the hospitality experiencecreating smooth, welcoming service at every touchpoint.

If this role sounds like a good fit for you, we'd love to hear from you! Apply today using our quick, mobile-friendly application. Ready to take the next step? Click "Apply Now" and join the PMC family.

Pay Transparency : PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits : Health Benefits Medical, vision and dental insurance Supplemental Insurance Life insurance and critical illness Bonus opportunities Internal leadership development program Paid time off Paid training Tuition assistance through Belleview University Nationwide discounts through Perks at Work Military friendly employer

Overtime : All non-exempt positions will receive overtime pay (when applicable).

Employee at Will : Employment with PMC is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, for any reason, with or without cause, and with or without notice, subject to applicable laws.

Fair Labor Standards Act (FLSA) : This is a non-exempt position under the Fair Labor Standards Act (FLSA), and as such, employees in this role are entitled to receive overtime pay for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate. PMC complies with all applicable federal, state, and local minimum wage and overtime laws, and compensation will be provided in accordance with these standards. Hourly rates will meet or exceed the applicable minimum wage in your work location.

PMC is compliant with all state workman's compensation laws.

Employee Leave : PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement : Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance : Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.