Key Account Executive - Baltimore, MDKar Auction Services Inc. • Baltimore, MD, United States
Key Account Executive - Baltimore, MD
Kar Auction Services Inc. • Baltimore, MD, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Who We Are : At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values : Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Fearless Ownership. We deliver what we promise and learn along the way.## We’re Looking For : A Key Account Executive that will support and cultivate client retention and growth within the Key Accounts team. You will provide the level of service required of the most valued customers, exercising agility and a customer focused attitude to ensure an exceptional experience. You will act as the personal liaison for clients within a dedicated book of business, ensuring that expectations are set and met while accomplishing revenue generating results. In this role you will need the ability to work with stakeholders at varying levels within the company independently or in coordination with the Director of Key Accounts to resolve problems.By providing superior customer service, you ensure your accounts have the tools and information needed to utilize our software and be successful. You will bring a value-based approach to the business that ensure not just a successful transactional experience, but a long term journey making key accounts successful. Ensuring a growing and profitable relationship with your key accounts, you will be the voice of the company and the bridge to our clients’ success. You Are : Customer-obsessed. You’re always giving it your all when it comes to our customers. Whether it’s troubleshooting or account development, you’re a valued resource for the clients in your market. Data-Driven. Data drives and proves your success. Thorough. With excellent customer service and client account ownership you will understand what motivates them and provide our clients with an experience that keeps them engaged. Agile. Flexible. Knowing that the customer needs do not stop at 5pm, you will work in balance with your accounts to be available when they require your help. You will : Serve as the main point of contact for clients within your assigned book of business. Facilitate seamless communication across departments to provide efficient solutions to client issues. Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Understand and react to the competitive landscape. Document all customer interactions and maintain accurate records in our CRM. Adapt to changing priorities and provide support in unexpected situations. Maintain flexibility to accommodate the needs of clients, including occasional travel within the assigned book of business. Must Have’s : College degree or equivalent professional experience. 2-3+ years in a customer focused, industry specific, or account management position; preferred. Superior communication skills, able to clearly articulate ideas and concepts. Intermediate knowledge of both Microsoft Office and Google Suite products. Demonstrable knowledge of CRM tools; Salesforce and Pipedrive strongly preferred. Ability to blend sales acumen, outstanding interpersonal skills, and enthusiasm to stay flexible in a fast-paced, changing environment. Ability and willingness to travel to or within assigned region, roughly 50% of the time every month. What We Offer : Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Compensation Range of Annual Salary : $70,000.00 - $70,000.00(Depending on experience, skill set, qualifications, and other relevant factors.) Bonus Range Target Bonus Range : $0.00 - $3,500.00 Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces.In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers.Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers. California Residents : Click to learn more about the personal information we collect in the application process. Also, click for how we adhere to the California Fair Chance Act. Canadian Residents : Click to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and / or disability legislation" OPENLANE is an equal opportunity employer and a drug-free workplace.
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