Hotel Valet Attendant - Ann Arbor, MI

Valet Parking Attendant

Valet Parking Attendant

Department : Valet Parking Operations

Reports directly to : Guest Service Coordinator

Schedule : Full Time / Part-Time

Status : Non-Exempt

Compensation : Average $12.00 - $17.00 per hour (Valet average is based off base pay rate and potential tips) (Rates can vary by market / Tips based on service performance and customer interactions)

Position Summary

The Valet Parking Attendant provides outstanding service by safe parking and retrieving guest vehicles. As the first and last point of contact, Valet creates a welcoming and professional experience while ensuring safety and following all company procedures.

Primary Objective

Deliver friendly, efficient, and safe valet services while maintaining the security of guest vehicles. Greet guests, manage vehicle drop-off / pick-up, support traffic flow, and provide helpful, professional service.

Responsibilities

• Vehicle Inspections : Record vehicle condition and damage on claim tickets.
• Safety : Safely operate guest vehicles and follow key handling protocols.
• Compliance : Accurately clock in / out and report all tips.
• Housekeeping : Maintain cleanliness and organization of the valet area.
• Customer Service : Resolve guest concerns promptly and courteously.
• Professionalism : Arrive on time in uniform and follow all company policies.
• Team Support : Assist with additional duties as needed.

Knowledge, Skills, and Abilities

Competency Requirements

To perform this role successfully, individuals must be able to fulfill each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education & Experience

Licenses & Background Requirements

Core Competencies

Hospitality, Customer Service & Communication

Organizational Support & Adaptability

Dependability & Safety

Physical Demands & Work Environment

Technology & Communication Tools

About Parking Management Company (PMC)

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter / bell services across multiple industries including hotels, resorts, healthcare, and event venues.

With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experiencedelivering seamless, high-touch service to partners and guests alike.

Pay Transparency Statement : PMC is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal, state, and local laws regarding pay equity and fair compensation.

Additional Compensation and Benefits

Employee at Will : Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA) : This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workman's compensation laws.

Employee Leave : PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement : Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance : Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.