Order Fulfillment Lead

Order Fulfillment Lead

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Summary

Working with close supervision, the Order Fulfillment Lead informs, and guides Order Fulfillment Associates daily. Additionally, this position supports other departments / zones as needed to achieve the overall business objectives of the distribution and refurbishment centers. The principal business outcome of this position is the accurate pulling of products shipped to maintain optimal inventory selection in all GameStop stores. Working under general supervision, this position will interact with his or her supervisor several times a week, perhaps daily, to receive guidance and feedback. Many non-routine activities will require a supervisor's advance approval.

Essential Job Duties and Responsibilities

Ensure zone is flowing smoothly by communicating effectively with team members, stockers and management

Report personnel absences and other employee issues to Order Pulling Supervisor

Perform the job duties of an Order Fulfillment Associate, including packing boxes with specific products as indicated by Pick-to-Light system

Record production time for team members accurately and provide reports as needed

Report product shortages to the Stocking Lead and ensure that bin checks are done daily

Pick up and discard paper, packing / wrapping materials, empty cartons, and all trash / debris throughout work shift

Consistent with the general nature of this role, work collaboratively with others throughout the Refurb Center and Distribution Center to achieve or exceed department objectives.

Follow all known safety procedures and utilize good operational, loss prevention and safety judgment always.

When appropriate, identify and communicate scheduling, assignment, and general process improvement recommendations to Order Pulling Supervisors.

Related Competencies

Coaching Provides timely guidance and feedback to help others strengthen specific knowledge / skill areas needed to accomplish a task or solve a problem

Planning and Organizing Establishes courses of action for self and others to ensure that work is completed efficiently

Quality Orientation Accomplishes tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period

Safety Awareness Identifies and corrects conditions that affect employee safety; upholds and follows safety standards

Basic and Preferred Qualifications

Must be at least 18 years of age and present state-required proof of age documents

High school diploma or GED required

At least one year of experience as a GameStop Order Fulfillment Associate required (Internal candidates only)

At least one year of work experience in a distribution center environment required

Must be able to lift and / or move boxes, totes and other objects weighing up to 10 pounds from a height of up to 6 feet

Must be able to push boxes along mechanically assisted conveyor weighing up to fifty (50) pounds

Must be able to stand, bend and / or lift items for up to 8 hours daily

Minimum Qualifications, Job Skills, Abilities

Working ability to effectively meet production goals with tight timelines and high-quality standards

Working knowledge of common business computer systems and applications; specifically, Microsoft Outlook, Word, and Excel on a Windows-based operating platform

Ability to communicate effectively with others using spoken and written English

Working knowledge of basic mathematical functions (add, subtract, multiply, divide)

The learning capacity and agility to participate in cross-functional training as needed to maximize development and department results

Ability to work cooperatively in other distribution center and refurbishment center areas as needed to achieve overall department objectives

Ability to organize, prioritize, and control job responsibilities in order to meet established deadlines

Ability to understand and comply with all GameStop policies and procedures, including but not limited to, those related to attendance, safety, conflict of interest, confidentiality, honesty and ethical conduct