Customer Billing and Accounting Representative

Job Description

Job Description

Description

This role will primarily focus on residential customers, including pre-pay and distributed generation.

Functions may include, but are not limited to, reviewing accounts during all phases of the bill cycle to correct system issues and ensure accurate billing and proper account maintenance.

Review accounts pre-invoicing and adjust

Validate customer usage

Complete meter exchange and install orders

Review billing statements generated and update as needed

Maintain customer account records

Verify agency assistance payments

Transition customers to prepay program and monitor prepay activities

Collaborate with internal departments to research, address and process customer concerns

Utilize various tools such as MS Suite, CIS system, Archive database to perform essential job duties

QUALIFICATIONS

Excellent attendance record

Basic math skills; computational and percentages

Experienced in using Excel for formulas, functions, and data organization

Creative and critical thinking skills

Self-motivated to resolve billing inquiries by completing research and utilizing tools

High attention to detail with a focus on quality

Ability to self-manage and take direction

Organized and able to prioritize their day

Flexible and able to adapt as new tasks emerge

Strong teamwork skills, as well as the ability to work independent

Experience in administrative and customer service work

Benefits :

Healthcare Insurance : Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance : Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan : The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus : Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.