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DSW Assistant Store Manager
DSW Assistant Store ManagerDesigner Brands • San Francisco, CA, United States
DSW Assistant Store Manager

DSW Assistant Store Manager

Designer Brands • San Francisco, CA, United States
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  • [job_card.full_time]
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DSW Assistant Store Manager

Join to apply for the DSW Assistant Store Manager role at Designer Brands.

Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of  We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for you to be a part of the evolution of DSW.

Reports to

Store Manager and / or Co‑Manager

Our Values

We Love What We Do

  • Bring positive energy and enthusiasm.

We Own What We Do

  • Give and receive feedback openly and embrace change as opportunities for growth.

    • We Do What’s Right

  • Model high standards of honesty and integrity.

    • We Belong

  • Value unique experiences and encourage different perspectives.

    • Essential Duties and Responsibilities

  • Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and key performance indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
  • Ensure customers have a positive experience by maintaining DSW store standards. Complete all tasks related to daily open / close including store cleaning, recovery, and maintenance standards.
  • Partner with Store Manager to create long-term strategic plans. Review and communicate action plan with the leadership team to ensure all tasks are completed throughout the day, week, and month.
  • Improve metric-based goals by reviewing, understanding and clearly communicating daily, weekly and monthly progress. Able to communicate business trends to Store Manager and Market Leader.
  • Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
  • Oversee processes related to audits, donations, transfers, mismates, damages, etc.
  • Work closely with the Store Manager to understand and ensure that all policy and procedures are followed.
  • Set clear expectations, participate and follow up on all inventory related activities including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
  • Set clear expectations, participate and follow up on all omni activities in store including Charge / Send and Buy Online Pick Up In Store (BOPIS).
  • Collect and submit all supply needs to ensure successful operations in all areas of the business.
  • Ensure a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.
  • Ensure associates are equipped to successfully resolve customer concerns and aware of when to elevate to the Store Manager.
  • Support Store Manager with associate timekeeping activities to ensure all store labor deliverables are met, including scheduling, forecasting, labor add / reductions, payroll management, etc.
  • Support Store Manager in resolving associate relations matters.
  • Participate in the performance review process by writing and conducting associate performance reviews and provide feedback to the Store Manager for Leads and Supervisors.
  • Recognize the store team through our company recognition tools.
  • Responsible for developing the store team through training, coaching and motivation.
  • Assist the Store Manager in recruiting, interviewing, and onboarding Store Supervisor, Store Lead, and Store Associate candidates.
  • Delegate and / or perform all other associate duties within store.
  • Perform other duties as assigned by the Store Manager and / or Co‑Manager.

    • Required Skills

  • Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
  • Ability to develop collaborative working relationships.
  • Good verbal and written communication skills.
  • Ability to move with tempo and hold the team accountable to meet time‑bound expectations.
  • Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
  • Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
  • Must have the ability to spend up to 100% of working time standing or walking around the store.
  • Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
  • Stooping, kneeling, crouching or crawling on a frequent basis.

    • Experience

  • Minimum 2 years management experience.
  • Minimum high school graduate or equivalent.
  • Some college preferred.

    • Seniority level

    Mid‑Senior level

    Employment type

    Full‑time

    Job function

    Sales and Business Development

    Industries

    Retail

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