Medical Office Receptionist

Job Description

Join a growing outpatient behavioral / primary care practice as our Medical Office Receptionist . You’ll manage front-desk operations, deliver exceptional patient service (in-person & virtual), support clinicians, and keep schedules, paperwork, and payments running smoothly.

What You’ll Do

Welcome patients; check in / out , confirm demographics, and prep charts

Verify insurance , resolve eligibility issues, and collect copays / balances

Manage phones / queues, portal messages, and telehealth access support

Schedule new, follow-up, and referral appointments; maintain provider calendars

Handle documents : scanning, e-fax, shared inbox, letters / forms, release requests

Triage urgent requests; escalate per crisis / de-escalation protocols

Audit schedules for accuracy; support clinicians with admin needs

Maintain a clean, positive, and professional practice environment

Must-Have Qualifications

Proficiency with EMRs and Microsoft Office (Outlook, Word, Excel)

Strong written / verbal communication ; excellent customer service

MediClear or equivalent HIPAA certification (required)

Ability to multi-task , prioritize, and work both independently and as a team

Accurate data entry and documentation; comfortable with confidential information

Nice to Have

Front-desk experience in a medical or behavioral health setting

Experience supporting telehealth and patient portals

Requirements

Assistant