Call Center Team Lead

Company Intro

At American Vision Partners (AVP) we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems operational infrastructure and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center Southwestern Eye Center Retinal Consultants of Arizona M&M Eye Institute Abrams Eye Institute Southwest Eye Institute Aiello Eye Institute Moretsky Cassidy Vision Correction Wellish Vision Institute West Texas Eye Associates and Vantage Eye Center. We are focused on building the nations largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona New Mexico Nevada California and Texas including 25 ambulatory surgical centers.

At AVP we value teamwork providing exceptional experiences continuous improvement financial strength and hard work. We are committed to providing best-in-class patient care pioneering research and technology and most importantly rewarding and recognizing our employees!

Overview

As an Call Center Team Lead youll be actively engaged with our Scheduling Specialist team . Helping to assist our Call Center Management team train and coach Scheduling Specialists to hit goals and set expectations. A Call Center Team Leadplays a key role in effectively and compassionately guiding Scheduling Specialists towards assisting patients with scheduling appointments. This role will be key in helping to create memorable experiences for all of our patients providers and team members. A patient first approach is key to success for this new and exciting role of Call Center Team Lead.

Responsibilities

• In a call center environment display the ability to coach train and assist all employees and departments within AVP.
• Use professional communication etiquette while assisting with the daily business needs that will arise on the call center floor.
• Minimum goal achievement based on monthly review of various metrics and expected requirements that will be tied to coaching opportunities (Incentive eligible)
• Works with call center management team to assist with reporting on a timely basis to help support performance goals.
• Focused and open to learning new skills to take on various roles based on business need. Including but not limited to : Cross train in ALL brands Outbound campaign etc.
• Inbound and / or Outbound Agent back-up willing to take calls when deemed needed by Management and / or business need.

Qualifications

Benefits & Perks

Your health happiness and your future matters! At AVP we offer everything from medical and dental insurance significant eye care discounts child care assistance pet insurance continuing education funds 401(k) paid holidays PTO Sick Time opportunity for growth and much more!

Key Skills

Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV

Employment Type : Full-Time

Experience : years

Vacancy : 1