Sales BDC Representative

Job Description

Job Description

Join Our Winning Team at Mataga of Stockton GMC Cadillac – Sales BDC Representative

Reports to : Sales Operations Manager, Sales Managers

Location : Mataga of Stockton, 3261 Auto Center Circle, Stockton, CA 95212

About Mataga of Stockton GMC Cadillac

Since 1980, Mataga of Stockton GMC Cadillac has proudly served Stockton and the surrounding San Joaquin Valley . As a family-owned dealership , we have built a reputation for excellence in automotive sales and customer service. As an authorized GM Certified Franchise Dealership , we are committed to providing customers with top-tier vehicles, service, and support. Our team’s core values are rooted in integrity, professionalism, and customer-first care. Whether you're visiting for sales, service, or customer care, you’ll experience the quality that the Mataga name is known for.

Located in the iconic Stockton AutoMall , we’re eager to welcome you to our dealership to explore our extensive vehicle selection and experience the difference. Visit us today at 3261 Auto Center Circle , Stockton, CA.

Position Overview

Full-Time Schedule : 5 days a week, 8-hour shifts

Work Environment : Primarily office-based with occasional outdoor activities and interaction with customers in various weather conditions. Majority of work is done in air-conditioned indoor spaces.

As a Sales BDC Representative , you will be the first point of contact for potential customers. Your mission will be to engage leads through various channels such as internet, phone, and in-person visits . Your goal is to provide excellent customer service, build lasting relationships, and assist customers in finding the perfect vehicle for their needs.

Key Responsibilities

• Lead Management : Proactively monitor and follow up on internet leads and inquiries from potential customers.
• Customer Interaction : Handle incoming and outgoing calls throughout the day to assist customers, answer questions, and set appointments.
• Sales Support : Collaborate closely with the Sales Team to help facilitate seamless customer experiences and vehicle purchases.
• Customer Needs Assessment : Use active listening to understand customers' needs, lifestyle preferences, and budget to recommend suitable vehicles.
• Appointment Scheduling : Set, confirm, and follow up on appointments , ensuring a smooth process for both customers and the sales team.
• Surveys & Feedback : Conduct customer surveys to collect feedback and improve service quality.
• In-Market Consumers : Speak with in-market buyers, answer questions about available vehicles, and provide helpful information about features, financing, and trade-ins.
• Trade-In Assistance : Assist customers with trade-in evaluations and questions, providing fair offers and guidance.

Minimum Qualifications

Additional Skills & Attributes

Educational Requirements

Why Mataga of Stockton?

Apply Now

Become part of our dynamic team and help customers find their perfect vehicle at Mataga of Stockton GMC Cadillac . If you're ready to provide outstanding customer service, we encourage you to apply and take the next step in your automotive career!