Concierge Support Specialist

Sales Customer Care Assistant

This is a remote position.

This client is a global leader in brain health and integrative medicine, headquartered in Park City, Utah. Their holistic approach and advanced protocols support real transformationfor patients and for their team. They don't just care for people. They change lives.

Our client believes healing is personaland revolutionary. Their mission is to help individuals, including those with Parkinson's and high-performing executives, reclaim their health through integrative, cutting-edge wellness programs that actually change lives.

They're on the lookout for a Sales Customer Care Assistant who's equal parts heart and hustle. Someone who knows how to guide clients with compassion, is deeply organized, and thrives in a fast-paced, high-impact environment.

Responsibilities

Patient Communication & Follow-Up

• Make warm, weekly check-in calls to patients awaiting in-person treatments.
• Respond promptly and compassionately to emails, texts, and calls.
• Provide reminders for appointments and pre-arrival checklist completions.
• Escalate patient concerns or red flags to the Concierge Manager swiftly.

Scheduling & Task Management

• Assist in scheduling and confirming appointments with accuracy.
• Update Cerbo and internal trackers to reflect real-time information.
• Confirm supplement shipments and clarify protocol-related questions.

Ticket and Issue Management

• Monitor the patient support inbox and respond within service standards.
• Resolve routine issues independently; escalate complex matters appropriately.
• Track and follow through on open tickets to ensure resolution.

Documentation & Coordination

• Maintain clear, accurate documentation of all patient interactions.
• Coordinate with the Concierge Manager to ensure patient readiness.
• Uphold HIPAA compliance and maintain confidentiality at all times.

Requirements

• Organized & Detail-Oriented: Able to manage multiple patient touchpoints and logistics without losing track.
• Warm Communicator: Skilled at building trust and rapport with patients through every interaction.
• Responsive & Reliable: Dependable follow-through with a focus on timeliness and clarity.
• Tech-Savvy: Experience with Cerbo (preferred), spreadsheets, ticketing systems, and communication tools.
• Mission-Aligned: A passion for holistic health, regenerative medicine, and patient empowerment.
• Experience: Previous experience in patient coordination, healthcare admin, or customer experience roles is a plus.

Benefits

• $1,800 - $2,300USD/monthly
• 100% remote from anywhere in LATAM.