Principal Systems Engineer

Purpose :

Our Infrastructure Operations & Engineering department is seeking a senior engineer to join our team delivering critical life-saving solutions to mobile network operators, public safety agencies, and telecommunications carriers across North America and abroad. Our technology supports tens of millions of citizens, thousands of police, fire, and medical 911 centers, and operates in more than a dozen data centers around the this role, you will work in a fast-paced, mission-critical environment with operations and engineering teams to automate, optimize, and support both on-premises and cloud-based solutions.

Responsibilities :

• Build, deploy, and manage infrastructure automation using Terraform and Ansible.
• Design, implement, and support highly available, fault-tolerant systems across hybrid environments (on-premises and cloud).
• Manage and optimize AWS infrastructure and services with a focus on scalability, performance, cost efficiency, and security.
• Integrate automation into CI / CD pipelines to streamline deployments and reduce manual intervention.
• Develop and maintain automation frameworks, reusable modules, and deployment templates.
• Establish and enforce standards for monitoring, alerting, logging, and observability.
• Collaborate with development and operations teams to align infrastructure automation with broader technology roadmaps.
• Review and enhance system architecture to meet best practices in security, resiliency, and reliability.
• Document and maintain standard operating procedures, including deployment workflows, incident response, and disaster recovery.
• Provide tier 4 support, troubleshooting, and resolution of infrastructure and automation-related issues.
• Act as escalation point for systems after business hours only when tier 3 on-call rotation personnel are unable to resolve customer service impairments.

Requirements :

Qualifications :

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.