Care Management Extender (Avery & Yancey County)

LOCATION : Remote - must live in or near Avery or Yancey County, North Carolina. This position requires travel .

GENERAL STATEMENT OF JOB

The Care Manager Extender, hereafter referred to as Extenders, will support care managers in delivering Tailored Care Management and fulfilling the member contact requirements. Extenders will help Vaya Care Management best meet the needs of members, build efficient care teams by creating additional workforce capacity, and allow care managers and supervisors to focus on key tasks for assigned members as well as permit them additional time for members with intensive or complex needs. Certain components of Tailored Care Management will always be led by a care manager. However, some functions may be performed by an Extender as part of Tailored Care Management.

Extender will report to Care Manager and remain within the scope delineated in this job description and only performing functions within their training, scope, and abilities. Extenders will participate with the Care Manager and care team in supporting the member and integrate care team's goal in a holistic approach and document interactions and activities within the identified administrative healthcare record according to departmental standards. Supervising care managers, care managers, and extenders will be in regular communication and coordinating efforts to mitigate duplicative or inappropriate outreach to assigned members.

• Remote candidates must live in / near the counties being served

ESSENTIAL JOB FUNCTIONS

Member Outreach, Support & Education

Extenders may support care managers in delivering Tailored Care Management by performing activities that fall within the below categories :

Performing general outreach, engagement, and follow-up with members;

Other Duties

Other duties as assigned.

KNOWLEDGE, SKILL & ABILITIES

Extenders must complete the full Tailored Care Management training curriculum. Additionally, to ensure Extenders are sufficiently prepared and capable to perform their duties, extenders' training must include practical ("hands-on") training modalities and evaluation, which may include role play, use of call scripts, and practice sessions.

Tailored Care Management Training includes :

Extenders must also demonstrate the following skills and abilities :

QUALIFICATIONS & EDUCATION REQUIREMENTS

High school diploma or GED is required for this position. Must be at least 18 years of age and trained in Tailored Care Management. Must also meet one of the following requirements :

Licensure / Certification Requirements :

None required. Certified PSS (Peer Support Specialist) and / or WRAP (Wellness Recovery Action Plan) Facilitators preferred.

MENTAL / PHYSICAL REQUIREMENTS

RESIDENCY REQUIREMENTS : The person in this position IS required to reside in North Carolina or within 40 miles of the NC border.

SALARY : Depending on qualifications & experience of candidate. This position is non-exempt and is eligible for overtime compensation.

DEADLINE FOR APPLICATION : Open Until Filled

APPLY : Vaya Health accepts online applications in our Career Center, please visit https : / / www.vayahealth.com / about / careers / .

Vaya Health is an equal opportunity employer.