Senior Event Manager - Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Event Manager

Due to a recent promotion, the incredible team at the Embassy Suites by Hilton Chicago Downtown Magnificent Mile is seeking an Event Manager to join their dynamic group! This role will plan, detail, and ensure the flawless execution of events at the DoubleTree.

As a Senior Event Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his / her experience.

Specifically, your essential functions will be to perform the following tasks to the highest standards :

• Organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Regular attendance.

What are we looking for?

Minimum Years of Experience : one (1) year event management experience

Flexible scheduled based off groups in house and client meetings

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

The salary range for this role is between $65,000-$70,000 which may be determined by applicable and specialized experience and location.

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as :