Healthcare Solutions Generalist

Healthcare Solutions Generalist
JOB DESCRIPTION

Job Title: Healthcare Solutions Generalist

Position Type: On-Site

Work Setting: In-Office

Dept/Group: Customer Care/Operations

Reports to: Manager, HSG

FLSA: Non-Exempt

abOUT VAXCARE

The healthcare system is complex, presenting challenges for everyone—patients, doctors, nurses, office managers, and billers alike. At VaxCare, we aim to streamline this complexity, eliminating unnecessary costs and confusion so that practices can focus on their important work: caring for patients. Our innovative solutions include a vaccine management and LARC access platform trusted by over 20,000 active providers nationwide. This service is powered by a multidisciplinary team of dedicated professionals who lead with integrity and a relentless drive to exceed expectations, bringing clarity and efficiency to the often-overwhelming world of healthcare.

position Summary

Are you fresh out of college or looking to kick-start your career? The Healthcare Solutions Generalist role at VaxCare is an incredible opportunity to jumpstart your professional journey! This rotational role allows you to experience different departments at VaxCare, helping you discover your strengths and interests while gaining real-world experience. Through several 3-6 month rotations in key areas, you'll learn how our business operates, connect with different teams, and understand how we help partners, patients, and providers every day. You'll also see how VaxCare's Core Values come to life, giving you the foundation to build a meaningful career with us.

Essential Duties/Responsibilities of this Role

We believe the best way to learn VaxCare is to interact with our Partners. Many of the Healthcare Solution Generalist rotations entail training on how to solve Partner issues and then getting opportunities to apply that newly acquired knowledge via actual partner interactions. Those filling the role are expected to exhibit VaxCare’s Core Values daily while meeting the performance objectives and SMART goals established at the start of each rotation. Rotations include but are not limited to the following teams:

Required Qualifications for this role

• High school diploma or equivalent preferred
• Excellent verbal & written communication skills
• High-level computer literacy, comfortable navigating web browsers, and other computer applications.
• Writing proficiency in the English language
• Ability to meet & exceed performance-related metrics

COMPETENCIES: Core to all positions at VaxCare

We Live (and Work) by Our Values

• “VaxCare-ness” (Art of Care) – Nurturing and providing for each team member
• Belief in Something Bigger than Ourselves – Capacity to derive meaning from a larger purpose
• Humility as a Posture of Learning – Burning curiosity to learn without ego
• Adaptability & Embracing Change – Nimbleness & ready to seize new opportunities

Additional “Must Haves”:

Preferred qualifications of the ideal candidate for this role

We’re looking for smart, motivated individuals who are eager to learn and grow. No prior work experience is required — just a strong work ethic, desire to succeed, and a joy in solving problems. The ideal candidate will:

• Goal Driven: Ability to effectively manage your time and are able to overcome obstacles to consistently achieve measurable goals.
• Have a great attitude: You believe in the power of positivity, hard work, and learning from every experience.
• Be resourceful: You love to figure things out and find creative solutions.
• Show humility and kindness: You’re confident but always treat others with respect and compassion.
• Take initiative: You’re the type of person who helps others and steps up to make things happen.
• Be a team player: You work well with others and enjoy collaborating to achieve shared goals.
• Be adaptable: You embrace change and are ready to tackle new challenges head-on.
• Demonstrate professionalism: You’re dependable, show up on time, and give your best effort in every task.

other essential requirements