Order Entry Technician

Overview

Careers close to home and your heart

Since our founding in 1997, we’ve been making long-term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy.

Responsibilities

Are you compassionately committed to customer service? If so, we would like to hear from you!

Synchrony Pharmacy, a subsidiary of Trilogy Health Services LLC, is seeking an Order Entry Technician. HOURS: 6:00 AM - 2:30 PM

We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization.

Qualifications

Job SummaryAn order entry technician is responsible for accurately and efficiently entering customer orders into a company's system. They ensure that all order details, such as product type, quantity, pricing, and shipping information, are entered correctly. Additionally, they may communicate with customers to clarify order details or resolve any issues that may arise. Attention to detail, strong data entry skills, and excellent communication abilities are essential for this role.

Roles and Responsibilities• Enters customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased into the order entry system.• Verifies and enters physician information into the system.• Enters new medication orders and enters refills.• Triage, correlates and distributes orders obtained from document imagining software.• Receives and responds to customer complaints and/or issues.• Forwards escalated concerns to the Order Entry Supervisor.• Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.• Assists specified departments in the preparation and shipment of orders to designated locations.• Evaluates inventory records to determine availability of requested medication.• Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.• Answers phone calls from customers and provides customer services solutions. • Other duties as assigned.

QualificationsEducation: High School / GEDExperience: 1-3 years

Licenses and CertificationsBoard Licensed and/or Certified Pharmacy Technician (CPhT) consistent with state requirements.

Physical RequirementsSitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 20lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.

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