Operations Manager

Operations Manager – Casa Madera, West Hollywood

About Casa Madera:
Where The Sand Meets The Sea…When you first step into Casa Madera, you immediately recognize something inherently inviting. Time slows as you dip into a warm, immersive experience that revolves around the ubiquitous tradition of celebrating each meal. You’ll gather around tables that are home to chef-driven selections that draw from the rich culinary traditions of Mexican coastal cuisine refined by French technique and Japanese precision.
Casa Madera is a high-energy, fine-dining concept from hospitality group Noble 33, located in both West Hollywood and Toronto.

Role Overview:

The Operations Manager reports directly to the General Manager and plays a critical role in driving daily operations while ensuring every guest interaction reflects our high standards. This position supports the restaurant team, oversees a designated group of employees, and partners with the Executive Chef and GM to manage costs, drive sales, and grow the business. Additionally, this role manages our hotel partnership at the Mondrian, overseeing morning coffee service for guests, in-room dining, and the staff cafeteria.

Key Responsibilities:

Team Leadership & Development

• Recruit, hire, train, and retain top talent across operations and culinary teams

• Conduct performance reviews, document coaching, and identify key employees for growth

• Lead by example, modeling brand standards and fostering a supportive, high-performing culture

• Oversee scheduling, team management, and daily staff performance

Operational Excellence

• Become proficient in all FOH and BOH functions

• Ensure adherence to health, safety, and sanitation regulations

• Oversee daily venue management, including administrative tasks, repairs, and maintenance

• Authorize service comps and voids, maintaining operational integrity

Brand Standards & Guest Experience

• Maintain consistent service and presentation across all food, beverage, and guest interactions

• Conduct daily venue walkthroughs to ensure “Mint Condition” standards

• Handle guest complaints with professionalism and urgency

• Support development of new service standards, menu items, and guest engagement practices

Marketing & Business Development

• Support marketing strategies and business development initiatives

• Coordinate VIP, influencer, and promotional programs to maximize revenue

• Build and maintain positive relationships with neighboring businesses

Inventory, Labor & Financial Management

• Oversee inventory and labor management, controlling costs and reducing waste

• Support financial operations including budgeting, forecasting, and P&L management

• Ensure proper handling of cash, petty cash, credit card transactions, and tips

• Assist with audits and ensure compliance with financial controls

Qualifications:

• Bachelor’s degree in Business, Hospitality, or related field, or equivalent experience

• 3–5 years management experience, ideally in upscale restaurants or lifestyle hotels

• Thorough knowledge of food & beverage operations, health codes, and liquor laws

• Exceptional multitasking, communication, and organizational skills

• Passion for hospitality and creating exceptional guest experiences

• Proven ability to build positive working relationships and lead teams effectively

• Flexibility to work weekends, holidays, and on-call shifts

Physical Requirements:

• Ability to lift/carry/push/pull up to 35 lbs

• Ability to stand, sit, or walk for extended periods

• Manual dexterity for operating restaurant equipment and completing daily tasks

Location & Schedule:

• Casa Madera, West Hollywood, CA

• Full-time, Monday–Sunday (including weekends and holidays)

Benefits:

• Medical, dental, and vision coverage

• Paid time off

• Employee dining discount