Collections and Customer Service Specialist (Hybrid - Brentwood, TN)

Job Description

Job Description

Collections and Customer Service Specialist (Hybrid - Brentwood, TN)

Jolly Roofing & Contracting Co., LLC

Full-time | Hybrid (Brentwood, TN)

About the Role

Jolly Roofing & Contracting Co., LLC is looking for a Collections and Customer Service Specialist to join our team in Brentwood, Tennessee . This position is perfect for someone who enjoys problem-solving, working with numbers, and building strong customer relationships. You'll handle account management, billing inquiries, and collections while ensuring all customer communications are professional and well-documented.

Key Responsibilities

Communicate clearly and professionally with customers and internal staff via phone and email

Research and resolve billing issues, payment disputes, and account discrepancies

Track and manage customer accounts and document all communications accurately

Follow up regularly on outstanding balances until accounts are brought current

Use Microsoft Excel and other software tools to manage account data and collections processes

What You'll Need

Strong verbal and written communication skills

Excellent attention to detail and recordkeeping

Problem-solving mindset with persistence and follow-through

Proficiency in Microsoft Excel and computer-based workflows

At least 1 year of experience in collections and / or customer service

High school diploma or GED required

Schedule

Full-time , Monday-Friday

Hybrid schedule based in Brentwood, TN

Pay and Benefits

Competitive pay based on experience

Medical, Dental, Vision, and Life Insurance

401(k) plan with company match

Sign-on bonus, referral incentives, and training bonuses

Weekly direct deposit

Growth opportunities within a respected commercial roofing company

About Jolly Roofing

Jolly Roofing & Contracting Co., LLC is a nationwide leader in commercial roofing, known for quality workmanship and strong customer relationships. Join a team that values accountability, accuracy, and a commitment to doing things right the first time.

Equal Opportunity Employer

Jolly Roofing & Contracting Co., LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to join a company that values your work ethic and attention to detail?

Apply today to become part of the Jolly Roofing family!

Jolly Roofing & Contracting Co., Inc. is committed to maintaining a safe, productive, and drug-free workplace. As part of our hiring process, all candidates will be required to undergo a pre-employment background check and drug screening. The background check will include verification of employment history, criminal record, and driving record.

Candidates must meet our company's standards and demonstrate the ability to work safely and responsibly. A clean driving record is required for all positions that involve the use of company vehicles. We believe in providing equal opportunity and encourage all individuals, including those with criminal records, to apply.

By applying for a position with Jolly Roofing & Contracting Co., Inc., you acknowledge and consent to these background and drug screening requirements.

Job Posted by ApplicantPro