SHIPPING SPECIALIST 1ST SHIFT (INTERNATIONAL)

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Roselle :

• Compiles and maintains records of orders processed by the Traffic department. Inputs tracking information into Oracle.
• Ensures daily compliance of the shipping schedule. Coordinates inbound and outbound shipments. Contacts carriers, sales reps, vendors, brokers, freight forwarders, etc. when needed.
• Determines the best solution for emergency pickups and deliveries while keeping the cost down and ensuring that all specific customer requirements are met. Creates and maintains all shipping related documents. Helps guide and educate personnel in other departments to manage and analyze freight correctly.
• Resolves errors and customer complaints and ensures effective corrective measures are put into place.
• Analyzes and documents system process flow and recommends and develops better solutions to achieve process improvement and expense reduction. Develops written procedures to document processes and to assist in training.
• Performs basic computer applications for item inquiry, order organizer, shipping transactions, invoicing, etc. to help process the shipment.
• Prepares and prints shipping labels corresponding to shipping needs.
• Processes orders based on the buyer’s preferred shipping system (e.g. USPS, UPS, FedEx, etc.)
• Maintains a clean and safe work area and updates and replenishes supplies as needed.
• Maintains process data entries for various logs (i.e. International / Amazon / IHERB logs etc.) to track how long it took from the point of release to ship and progression through each point of the process.
• Responsible for timely shipment turns (moving out shipments of inventory that are on the dock) of both International and domestic shipments.
• Reconciles staged shipments daily to ensure timely shipping.
• Maintains department 6S programs utilizing the 6S Audit Form.
• Ensures quality and effective communication between Customer Service, Sales and Shipping teams.
• Truthfully and legibly completes required paperwork, written and electronic reports (i.e. Excel, Word, Oracle, etc.).
• Actively participates in root cause analysis and other plant continuous improvement initiatives. Recommends and assists with implementing continuous improvement ideas.
• Complies with safety requirements, GMP requirements, and SOPs / WIs for work area.

SAFETY RESPONSIBILITY STATEMENT

Supports a culture of safe production and exhibits safe work practices. Actively participates in the safety program by engaging in safety activities. Effectively provides and accepts constructive peer-to-peer feedback on safety performance. Adheres to policies, procedures, SOP’s, safe work practices, and safety policies and procedures. Reports ALL workplace incidents to supervisor immediately. Communicates concerns to supervisor, reports hazards, and provides input on prevention. Properly uses, wears, and stores Personal Protective Equipment when required. Participates on safety teams and / or completes safety-related activities as part of regular job responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

PERFORMANCE ABILITY

Strong knowledge of traffic and shipping area to make decisions on shipping and freight to keep costs low while ensuring orders are shipped to customers timely and according to customer specifications. Collaborates with other departments and vendors to resolve errors and customer complaints. Analyzes shipping and freight system process flow and recommends process improvements and expense reduction. Demonstrated ability to consistently meet quality, safety and efficiency goals. Excellent problem solving skills. Strong interpersonal, verbal and written communication skills to effectively relate to team members from various backgrounds. Ability to communicate effectively with others; excellent attention to detail skills; and demonstrated high quality of work. Strong time management skills; ability to prioritize and calmly handle multiple tasks simultaneously to meet deadlines in a fast-paced environment; demonstrate a strong sense of urgency; and flexibility to change tasks frequently as business needs require. Leads by example and acts as a role model on the floor and models NOW’s core values and tenets. Consistently follows all company policies and procedures, including all safety policies and procedures. Safely operates all Powered Industrial Trucks (PIT) and equipment. Demonstrated ability through certification to work as a Material Handler I or Material Handler II in Roselle and Bloomingdale 391 and 395 warehouses. When assigned to work at the Bloomingdale manufacturing facilities, ability to work at both 391 AND 395 locations.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from employees in regards to operational procedures. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences. Team player in working with cross-functioning teams to drive continuous improvement initiatives with both internal and external customers.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percentages.

OTHER SKILLS AND ABILITIES

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear; stand, walk (prolonged), and sit; squat and kneel; ascend and descend stairs; reach with hands and arms; use hands to handle or grasp controls of lift trucks; use feet to depress foot controls of lift trucks; and use a computer. The employee is required to access product on floor or low shelves; and to operate a hand truck or forklift with a 24 inch step. Specific vision abilities required by this job include close vision, distance vision, and depth perception. Ability to go to heights of up to 26 feet when operating PIT.

RSL ORDER FULFILLMENT DOCK UTILITY / RSL LTL FUNCTION / RSL STOCKING :

The employee must regularly lift, move (in some cases drag items), raise and / or place :

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works near moving mechanical parts.

When working at either Bloomingdale manufacturing facility, the employee is frequently exposed to herbal aromas, dust, and / or airborne particles, some classified as allergens or irritants.

This position works in all areas of NOW’s manufacturing facilities with direct exposure to ingredients (powders and liquids), mixes (powders and liquids), equipment, and packaging.

The noise level in the work environment is usually moderately loud, and in some areas where louder hearing protection is required.

2025 BENEFITS AT A GLANCE

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.