Care Advocate - Call Center (Off on Wednesday and Saturday) - Naperville, ILGateway Foundation • Naperville, IL, US
Care Advocate - Call Center (Off on Wednesday and Saturday) - Naperville, IL
Gateway Foundation • Naperville, IL, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionTraining may last for up to 4 weeks. Training hours are Monday - Friday, 8 : 00AM - 5 : 00PM Assist callers seeking help for substance use and mental health issues Gather and exchange information based on the caller’s needs. Communicate information about Gateway treatment services, locations and levels of care using consultative and solution based selling techniques Answer incoming calls and make outbound calls to individuals needing help, family members, hospitals, and other healthcare professionals. Document customer information in our CRM Follow-up with customers to confirm appointments, provide additional information and address questions Facilitates admission process by confirming information, connecting customer to appropriate treatment center and relaying information to coordinate care. Phone Customer Service experience is a MUST for this vital and rewarding opportunity! High school diploma or general education equivalency Healthcare or Behavioral Health experience a plus Written and verbal communication skills Compassion and empathy to appropriately respond to customer’s needs Ability to toggle between multiple computer systems and screens while speaking with customers Ability to respond to emails, chats, text and instant messages High attention to detail Able to work in a fast-paced work environment Bilingual Spanish is an asset Ability to speak with others to gather and exchange information. Ability to multitask, working with texting, fielding multi-line calls, and communicating via instant messaging in a concurrent manner on a consistent basis. Ability to proofread, check and verify data and text from printed form and computer monitor display. Ability to use a keyboard and monitor to enter, retrieve, and / or audit information and data. $20.00 per hour Gateway Foundation conducts annual reviews including merit increases. Medical, dental, and vision insurance for employees and dependents Employee wellness program promoting health and fitness and offering cash-saving premiums Employee assistance programs focused on mental health 403(b) Retirement Plan with 3% employer match Short-term and Long-term Disability and Life and AD&D Insurance paid for by Gateway Flexible Spending Accounts for medical and dependent care Public Service Loan Forgiveness (PSLF) 18 paid time off days per year – accrual rates increase with years of service 9 paid company holidays Work-life-balance Training & Development Programs Tuition Reimbursement - up to $5,250 per calendar year eLearning access to online courses that provide CEU’s and job-related training Clinical Supervision : Formal and informal guidance
Care Advocate - Call Center (Off on Wednesday and Saturday) - Naperville, IL
Post Date : Nov 28, 2025 Location :
Naperville, IL, US, 60563
Position Type : Full Time Requisition Number : 33527 Work Schedule : Varies
Who is Gateway Foundation?
Gateway Foundation, Inc. is a national non-profit dedicated to helping individuals with substance use and mental health disorders. Established in 1968, Gateway provides essential tools and knowledge for recovery, positively impacting hundreds of thousands of lives. Operating through its Community Services, Corrections Divisions, and Corporate Headquarters, the organization is recognized for innovative, effective treatment approaches and maintaining high standards.
Why join us?
Discover a rewarding career where you can find both personal and professional fulfillment while aligning your values with your work. You'll have the opportunity to make a meaningful impact by aiding individuals in overcoming addiction. We pride ourselves on being an organization that values you and strives to be an employer of choice, fostering a vibrant culture that promotes teamwork and professional growth. Your voice matters here; we actively listen to and value our employees' thoughts, allowing you to be part of organizational decisions. Join Gateway Foundation today and become part of a team dedicated to making a positive difference in the lives of others.
Location : Gateway Foundation - Naperville Call Center
- 1811 W Diehl Rd. | Suite 700 | Naperville, IL 60563
Work Schedule : (SUBJECT TO CHANGE)
Monday, Tuesday, Thursday, Friday, Sunday (OFF on Wednesday & Saturday) Monday, Tuesday, Thursday, Friday : 8 : 30AM - 5 : 00PM (In Office)
Sunday : 8 : 00AM - 4 : 30PM (Work From Home)
Care Advocate - Call Center Representative responsibilities :
This life saving position is the initial point of contact for our customers and referral sources, for those looking for help. The Care Advocate is responsible for engaging with callers and responding to messages about Gateway treatment services, admission eligibility and the advantages of recovery. In addition, the Care Advocate does :
Job Requirements :
Physical Requirements :
Compensation :
Benefits at Gateway Foundation :
Health and Wellness :
Financial wellbeing :
Flexibility and time off :
Personal Development :
serp_jobs.job_alerts.create_a_job
Call Center Advocate • Naperville, IL, US
Job_description.internal_linking.related_jobs
Busey Customer Care Advisors serve as customer advocates, earning trust and loyalty through unparalleled service and support.
As Customer Care is often the first point of contact for Busey customers...serp_jobs.internal_linking.show_more
Hiring Immediately in the Crest Hill , IL area!.Be There to Care for a Person When They Need You Most As a Caregiver, you will provide an essential role, as a personal caretaker to your wonderful C...serp_jobs.internal_linking.show_more
Patient Service Representative I.The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Patient Service Representative I.Location : Edward ...serp_jobs.internal_linking.show_more
NOW HIRING : Certified Home Health Aides (CHHAs) Immediate Start!.Hourly & Live-In Caregivers Needed.Hourly Pay : Starting at $20 / hr.
Live-In Pay : Starting at $190 / day.Monmouth Ocean Middlesex ...serp_jobs.internal_linking.show_more
We are seeking a compassionate Caregiver to join our team.The Caregiver will provide assistance to individuals in their daily living activities, ensuring their comfort and well-being.Assist clients...serp_jobs.internal_linking.show_more
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives.
Not only will you build meaningful relationships wi...serp_jobs.internal_linking.show_more
Join a growing healthcare team dedicated to improving patient access and care coordination.Call Center & Patient Access Representative .
Serve as a patient-experience advocate by providing ...serp_jobs.internal_linking.show_more
Filro Caregivers is growing and looking for a Senior Care Liaison to expand our community presence in the western suburbs of Chicago.
At Filro Caregivers, we believe great care begins with connectio...serp_jobs.internal_linking.show_more
Upward Health is an in-home, multidisciplinary medical group providing 24 / 7 whole-person care.Our clinical team treats physical, behavioral, and social health needs when and where a patient needs h...serp_jobs.internal_linking.show_more
Bloomingdale Ave Suite 260 Valrico Fl 33596.We are looking for a new team member who is positive energetic and loves patient interaction.
We want someone who supports our top initiative of ensuring ...serp_jobs.internal_linking.show_more
Summary : As an integral part of a team the Virtual Care Coordinator is responsible for supporting virtual patient care activities and promoting patient focused care within the Mount Sinai Health Sy...serp_jobs.internal_linking.show_more
Join our dynamic team at Healthcare Plus Homemakers in Carol Stream, IL, where excitement meets purpose! As a Part-Time or Full-Time Caregiver Homecare Aide, you'll have the chance to make a real d...serp_jobs.internal_linking.show_more
Location : ONSITE at a Medical Facility in Bolingbrook, IL.Hours : Sunday - Thursday 4pm - 8pm PART-TIME,.Monday - Friday from 8am - 12pm OR 1pm - 5pm for the initial 4-6 weeks.Join our team and make...serp_jobs.internal_linking.show_more
UChicago Medicine AdventHealth Bolingbrook, GlenOaks, Hinsdale and La Grange hospitals are affiliated with UChicago Medicine, one of the top academic medical centers in the country.We are also part...serp_jobs.internal_linking.show_more
Spend your days doing work that matters as a Home Care Aide with Comfort Keepers in Rolling Meadows, IL!.Comfort Keepers Home Care is hiring compassionate caregivers and home care aides with d...serp_jobs.internal_linking.show_more
Under the direction of an assigned supervisor, the Home Care Aide provides assistance with activities of daily living and personal care including bathing, grooming, assistance with grocery shopping...serp_jobs.internal_linking.show_more
Be the Voice That Makes a Difference.Join a Purpose-Driven Team at HealthCare Associates Credit Union.Are you someone who thrives on helping others, solving problems, and creating positive experien...serp_jobs.internal_linking.show_more
Inbound Claims Call Center Representative.Zurich is a leading multi-line insurer that serves its customers in global and local markets.
We are seeking confident, outgoing, and self-motivated Custome...serp_jobs.internal_linking.show_more
Customer Care Advisor | Joliet
Busey Bank • Joliet, IL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Caregiver
European Service at Home, Inc • Crest Hill, IL, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
Patient Service Representative I - Cancer Center - Days
Endeavor Health • Naperville, IL, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Certified Home Health Aide
HomeWell Care Services NJ111 • Bloomingdale, Illinois, USA
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Home Health Aide
Amada Senior Care NorthShore • Burr Ridge, IL, US
serp_jobs.job_card.full_time +1
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Care Partner
Sunrise Senior Living • Lombard, IL, United States
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Call Center & Patient Access Representative
Revel Staffing • Arlington Heights, IL, us
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
Senior Care Liaison Healthcare Marketing Community Outreach Naperville Hinsdale
FILRO Global Hiring • Lisle, IL, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Care Specialist
Upward Health • La Grange, Illinois, United States, 60525
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30
Specialist Patient Care (Bloomingdale)
Millennium Physician Group • Bloomingdale, Illinois, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Virtual Care Coordinator
ExcelGens, Inc. • Manhattan, Illinois, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Caregiver / Homecare Aide- Carol Stream, IL
Healthcare Plus • Carol Stream, IL, USA
serp_jobs.job_card.full_time +1
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Patient Financial Advocate
Firstsource • Hinsdale, IL, United States
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
APP - Community Palliative Care
AdventHealth • Carol Stream, IL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Home Care Aide
Comfort Keepers • Rolling Meadows, IL, US
serp_jobs.job_card.full_time +1
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Home Care Aide
Apex Home Care • Schaumburg, IL, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Contact Center Representative (Financial Services / Customer Service)
HealthCare Associates Credit Union • Lisle, IL, USA
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
Inbound, Claims Call Center Representative
Illinois Staffing • Schaumburg, IL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted