VP of Operations - IT Support SupervisorThe Rockridge Group • South San Francisco, CA, US
VP of Operations - IT Support Supervisor
The Rockridge Group • South San Francisco, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Education : Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Experience : Minimum of 5 years of experience in IT support, with at least 2 years in an L3 or equivalent role. Technical Skills : Experience with virtualization technologies (VMware, Hyper-V). Strong knowledge of networking protocols and hardware. Familiarity ITSM Tools (Jira, Service Now or others) Asset Management skills Advanced troubleshooting and problem-solving skills. Soft Skills : Ability to work independently and as part of a team. Strong organizational and time management abilities. Customer-focused mindset with a commitment to providing high-quality service. Full-time position Onsite - 09am to 06pm.
Job Description
Job Description
Location : South San Francisco, CA
Reports to : VP of Operations
Key Responsibilities :
- Technical Support : Provide advanced technical support for hardware, software, and network issues, including escalated tickets from L1 and L2 support teams.
- Incident Management : Diagnose, troubleshoot, and resolve complex IT incidents, ensuring timely resolution and minimal disruption to business operations.
- System Administration : Perform system administration tasks, including configuration, maintenance, and monitoring of servers, networks, and applications.
- Network Incidents : Maintain and troubleshoot network infrastructure incidents
- Documentation : Create and maintain comprehensive documentation for IT processes, procedures, and troubleshooting guides.
- Project Support : Assist in the planning and execution of IT projects, providing technical expertise and support as needed.
- Training : Provide guidance and training to L1 and L2 support teams, enhancing their technical skills and knowledge.
- Biotech Lab Support : Support any instruments in the Lab environment and collaborate with any 3rd Party companies to configure devices, equipment, and solve any incidents.
- Continuous Improvement : Identify areas for improvement in IT services and infrastructure, recommending and implementing enhancements.
Qualifications :
Proficiency in Windows and Linux operating systems.
Excellent communication and interpersonal skills.
Working Conditions :
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Operation Supervisor • South San Francisco, CA, US
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